Pet Food Express

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About

Mill Valley's neighborhood pet supply store, offering healthy foods, wholesome treats, stimulating toys and more!

Address: 743 E Blithedale Ave, Mill Valley, CA 94941, USA

Phone: (415) 389-3333

Website

State: California

City: Mill Valley

Zip Code: 94941

Opening Hours

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Quick & easy in & out all due to staff who knows their stuff!  My 17.5 yr old cat's losing weight & disinterested in food. I asked for the cat food. Less than a minute at the shelf, a staff came to help. I think his name is Sean (he has a mohawk that resembles AstroTurf:) & has similar age cats. Gave me recommendations based on experience & knowledge. As soon as the food was in the bowl, my cat ate like nobody's business. A true lifesaver.
Ask them what you need & the staff with the knowledge will be there to help.

 8 years ago (13-02-2018)

This has been my go-to place for many years, and I've always been very happy with their service.  Food shopping for a cat with Inflammatory Bowel Disease can be very challenging.  Novel meats, no grains, wet food has been the best route in our case, but IBD is a bit of a moving target. I've actually started tracking date/brands/flavors/physical response/likes&dislikes to monitor her diet and minimize my deliberating at the store.
One of the best things about PFE is that they will refund you, if your pet didn't like the food you bought.  All you have to do is bring in the labels and your receipt.  Anyone who owns a pet with finicky tastebuds or sensitive digestive system should be able to appreciate this.  I can't tell you how often I have had to get refunded, because my cat was unable to digest a particular new brand or flavor I tried.

A few weeks ago I asked the manager if they had any sample sized bags of Stella & Chewy's  dehydrated Duck Duck Goose.  The bag cost $26, and it felt like a steep price to pay for something I wasn't sure my cat could digest.  He told me that there were no smaller samples and reminded me of their refund policy.  After I commented how much I've appreciated that  policy since my cat has IBD, and I've returned countless of cans over the years, he said "One moment", walked over to the cat food section, grabbed the $26 bag off the shelf, rang it up at $0 and said, "Please let us know if this agrees with her." As it turns out, she really likes the food & has reacted well to it so far.  

I was still stunned when I came home from the store that day. It was truly a moment of exemplary customer service, deserving of a review, as they prioritized my cat's well-being without a moment's hesitation.  Much appreciated.

 8 years ago (02-03-2018)

Always friendly, helpful and TREAT-FUL!

 9 years ago (24-12-2017)

A very well stocked pet store. In the front window are several pet washing stalls. For those who enjoy watching their cars washed and have pets,  this may be a great opportunity to enjoy a Starbucks? 

 9 years ago (05-04-2017)

Staff is always friendly and knowledgeable plus they have a great selection of food and treats.

 9 years ago (08-06-2017)

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