Petco Animal Supplies

Reviews, get directions and contact details for Petco Animal Supplies

Address: 5406 Pacific Ave, Stockton, CA 95207, USA

Phone: (209) 478-7726

Website

State: California

Zip Code: 95207

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Reviews

I took my dog to get groomed today and at first I was very satisfied with how completely professional they were, they made me sign some paperwork and give information regarding my pets needs, which I hadn't been required to do in any other groomer I'd been to before. I was happy with the service and the prices seemed reasonable, it wasn't until I picked up my dog and drove back home that I realized she had a significant cut on one of her legs, where the thigh would be. Her skin was peeled up, and the wound was bleeding a bit. I got really upset because they didn't tell me she was hurt, I called in and they said to treat it with at home and within 4 days they could call and check up on her. I don't know if they didn't tell me about the wound purposely or not, but it's quite visible and I am reasonably unhappy that my pup got hurt. I guess if you're looking to get your pet groomed here make sure you don't leave the store without checking them beforehand, I know accidents can happen, so I'm not saying that they abused my pet, but just be aware.

 8 years ago (07-06-2017)

First time customer pet grooming service and last time customer. I have a medium size, short hair breed dog and had a confirmed appointment for a bath and nail trim; told would be ready in 2 hours. I turn 2.5 hours later and they were just finished letting him dry,  no nail trim done. I asked the associate how long until nails will be done; two hours, usually takes 4 hours for this service. I was not happy with this response and cashed out for the bath and the one associate called back and referred to my pet as the "the lab mix thingy", I'm sorry be does have a name. I'm sure this employee would not want to be referred to as "the blue hair thingy".

Service should have been no more then an hour. 

Hire associates that are more customer consious. 

Appointments mean nothing other then its okay to bring your pet in for service. 

Recommend new customers to do more research in finding a better place to bring their furry friends even if it cost a little more.

 8 years ago (26-03-2017)

Dog grooming area person did not hesitate to answer my questions regarding future pet service and also assisted me in locating a shelf item inside main store.  With a smile!!

 8 years ago (26-06-2017)

My experience here is horrible, I asked if I
Can hold a   Chinchilla And one of their employees said right to my face, and I quote, "This is not a petting zoo."  If your looking for a great pet store go to trinity way and go to pet smart their coustomer service is  better, they are  Extremely friendly. They would be a five stars.

 8 years ago (26-12-2016)

Horrible customer service. I'd rather drive to the Petsmart on Trinity Parkway 

 8 years ago (25-04-2017)

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