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PetSmart

  1. Texas
  2. Pearland Pet Store

Reviews, get directions and contact details for PetSmart

Story

PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 3119 Silverlake Village Dr, Pearland, TX 77584, USA
Phone: (713) 436-5481
State: Texas
Zip Code: 77584


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Reviews
Mr.James whom is a manager at pet smart decides when he feels like listening to the customer. He is very disrespectful over the phone. He cut me off mid sentence before I could finish my statement to put me on hold because he had spoken to earlier in the morning he says he didn't need to listen to what I had to say. I was calling to ask about the guinea pig that has been on treatment with them. They told me they would call Saturday and never did. So I called and he said to call back later. So I call back and before I can say anything he cut me off very rudely. I have a huge issue with communication. If you value your customers someone need to teach James some proper communication skills. I will be speaking to Jason the general manager on Tuesday about this issue. I hope that he will have better manners than James. If he doesn't I will be back on here to report the store. An may go over the general managers head as well.
8 years ago (03-12-2017)
Awesome place. Great service. My fiance and I bought a koi and all black fish woth big eyes. And a great Guinea pig
8 years ago (24-11-2017)
Awful wait for check out. Nine or so deep with ONE register open. I was already stuck since my dog was there for grooming.
8 years ago (21-11-2017)
Always a mess. Not well stocked. Employees generally unpleasant. I only go there if I absolutely must. Even though this store is the closest to me, I drive 30 minutes to another PetSmart
8 years ago (03-12-2017)
AVOID THIS PETSMART IN THE PEARLAND LOCATION AT ALL COST!! This is the absolute worse place to take your pet because the management does not care about the safety of you or your pet! On 11/06/17 we were in the toy aisle when our dog was attacked by a pit bull who was unleashed and had just left their grooming area. The owner of the other dog just left during the following commotion and the store manager said they wouldn’t assume any liability or help contact the owner either. In the next few days in a continued effort to wash their hands of the incident, the manager James, showed his complete incompetence when he stated that it’s not mandatory for all breeds to be on leashes or contained.... what kind of BS is this!? Not only is it listed in their policy online it’s a Pearland city law! I for one care for the wellness of all pets and human beings and that is why I am posting this review. As of today 11/28/17 we have not heard back from PetsMart Corporate office.
8 years ago (28-11-2017)
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