Pioneer Bank Corporate Headquarters

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Address: 3000 N Main St, Roswell, NM 88201, USA

Phone: (575) 624-5200

Website

State: New Mexico

Zip Code: 88201

Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I want to thank Lexi Aguilar for her honesty. My son and I drove to Roswell for an important surgery.  I went to the bank and made a large cash withdrawal. I absent mindedly left the money on her desk thinking I put the money in my purse, but instead left  the money in an envelope on her desk. I walk out of the bank, within minutes she called me to notify me of my mistake. Thank you Lexi very very much for your honestly. Be blessed always.

 7 years ago (14-12-2017)

It is bank is the worst in customer service!  My sister's account was compromised. My sister tried to resolve it herself she was treated rudely. Since I had been an officer of a former bank I thought I could help her get her money back. I too was treated rudely and left the bank knowing they would be no help. The banks a see was to contact Google since the unauthorized charges were made to Google. I contacted Google and they did a 3-way conversation with the bank. Google told Carla that all they had to do was a charge back and the bank would not lose any money and my sister could recover her money back that was deducted from her debit account. My sister has suffered mentally and financially due to Pioneer's Bank lack of compassion. My sister has been battling Necrotising Fascitis, which is a flesh-eating bacteria, and Pioneer Bank's lack of customer service is appalling! Shame on you Pioneer Bank!

 7 years ago (16-01-2018)

Horrible bank!!! Have plenty money in this place and cant get money transferred to where i need it! Staff is rude or at lunch. Stay clear people. Id let my 4 year old hold my money before i go here again.

 7 years ago (09-01-2018)

Tiana Alvarez was beyond helpful and courteous in our dealings. She made what could have been a complex process easy to understand. Definitely recommend Tiana and Pioneer to anyone seeking top-notch customer service.

 8 years ago (31-07-2017)

Pioneer Bank, 3000 N. Main, is by far the best bank in NM!  Very, friendly staff!  However, you are blessed to have one employee that outshines them all!  TIANA ALVAREZ has superlative customer  service skills!  TIANA is exceptional,  warm, thoughtful, exuberant and the epitome of professionalism!  Our sincere, heartfelt thanks to TIANA for her taking such good care of all our banking needs each and every time and always with a beautiful smile !  She is a jewel and Pioneer Bank's BEST asset!  Everyone should follow her outstanding example!  Johnny & Vickie McClain

 8 years ago (07-07-2017)

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Pioneer Bank Corporate Headquarters

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