Pizza Hut

Reviews, get directions and contact details for Pizza Hut

"Find your nearby Pizza Hut® at 12616 Jones Rd in Houston, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery."

Address: 12616 Jones Rd , Houston 77070, TX, US

Phone: (281) 894-5353

State: TX

City: Houston

Zip Code: 77070

Opening Hours

Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-00:00
Saturday: 11:00-00:00
Sunday: 11:00-23:00

Update Info

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Reviews

I tried three times in a row to get an order correct.  First time took four hours to get any service number to answer.  Second time had to drive my own way to the location to fix. While fixed left a sour taste figuratively in my mouth.  Last order today of this review. Once again got it wrong but at least they answered the phone.  Damage is done. I'm ordering from Dominos from now on or Mod Pizza. Three strikes in a row and your out.

Hot and fresh pizza and cinnamon sticks. Great customer service. Will definitely be returning.Food: 5/5

They use to be consistently amazing! It was the reason I would drive 20 mins for their food. But now, they seem to have fallen off. My order wasn't even made according to the recipe on one item and I was missing toppings on half of my pizza for another item. The worker saw my receipt and acted as if everything was good! Yea, they offered to replace it, but at this point.. I would rather have a refund. The pizza wasn't eaten and it was suppose to have been for dinner. Hit or miss these days.

Order delivery and has a delivery driver. Call me and ask me if I lived upstairs when I told him yes, he asked me to go down to his car to get my order. I give them a $5 to the refrigerator and I'm still ask to go get my own order from the parking lot in my apartment complex. When I try to call the store to report this. No one would answer the phone even after 5 attempts.

If there was an option for negative stars, I would. Aside from constant issues, the manager on tonight just could not care. I spent over 50.oo and got none of my special requests. After talking to the manager, couldn't care less. Showed up to the store, the manager, Jenny, wouldn't even talk to me.  Just a disappointment. Filed a complaint to corporate.  The main pizza wrong. Ordered thin crust, extra sauce, sauce and cheese the edge with extra cheese... nothing done, crust was hard as a rock.

I am soooo pissed like I really truly hate this location it’s always something but I order because my girls love Pizza Hut not feeling well tonight so we decided to order Pizza Hut!! Order was placed  at 8:13 got an update it would be delivered at 8:45.. At 8:53 got a message from DoorDash saying someone is picking up my order after about an hour now 9:25 I called the door dash guy because I wanted to know what was taking so long. He even put me on the phone with the person at the store they said they couldn’t find my order then they said my order was sent out by a Pizza Hut driver so then the DoorDash person ended up canceling and leaving! So I ended up waiting for the “pizza driver” to drop off the food so now it’s been a while so I called back Pizza Hut now they’re saying that they have to reach out to the DoorDash guy because they never delivered the pizza I’m literally so over them please don’t order pizza from this location unless you’re picking it up because this is ridiculous!! Not to mention the lack of kind of accountability!!

I would not recommend this location.  They outsource to door dash & my order was partially missing.  The driver also refused to leave my order at the door & kept banging & screaming calling me "chica" & saying "open" "I don't speak English". which is captured on my ring camera.

Yes terrible pizza arrived cold the 2 times I ordered as if they leave the pizza that is ready just sitting there then they wait for like six more orders then they deliver it that is so so bad.Food: 1/5

The Chicago Tavern Double Pepperoni pizza was nothing like the pictures.  I was dry, it didn't have double anything and needed more chese.Food: 3/5

Called in for delivery and when the food got to us we wondered why the price was so high for a med pizza and two larg 70 dollars but instead of the Pizza Hut actually delivering to us they ordered through door dash and had a delivery driver drop off pizza to us thank god I didn’t pay with a card scammers work at this locationFood: 1/5

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