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Pizza Hut

  1. California
  2. Alta Loma Meal Delivery

Reviews, get directions and contact details for Pizza Hut

Story

Get oven-hot pizza, fast from your local Pizza Hut in Rancho Cucamonga. Enjoy favorites like Original Pan Pizza, Breadsticks, WingStreet Wings, Hershey's Chocolate Chip Cookie, and more. For customer support please reach out to our national Pizza Hut channel at www.facebook.com/pizzahutus

Address: 8001-A S Archibald Ave, Rancho Cucamonga, CA 91730, USA
Phone: (909) 948-9000
State: California
Zip Code: 91730


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Reviews
This was THE worst pizza hut experiences ever! We ordered for delivery and when it arrived I grabbed two slices and the toppings/cheese slid right off, the crust was soggy and under cooked. Our second pizza was the wrong crust and under cooked crust. We had already ignored the fact that when we placed the order online that it wrongly charged us an additional $4.50 for extra cheese (which we did not get) and for additional toppings (which we again did not get, I even deleted one of the meats the specialty pizza I ordered came with! When we called to ask why the online system was doing that and could we just place the order via phone so to not be charged incorrectly, the female employee told us no and that she didn't know why it was adding charges but that we'd have to just figure it out. Needless to say we were not very happy. We had just spent $34.98 plus a tip. We called and said we would like the pizzas re-made correctly and that we would be down to pick them up so that we could bring the ones that were bad and make things quicker (remember now we were hungry and having to wait more time). The female employee said she would do that and credit us for the charge. She then put us on hold. About 5 min later she came back on the line and said she could not refund us but would give us a store credit. We told her this would not suffice as we would most likely not be using them again. We asked to speak to a manager. The manager Alex got on the phone and we told her the same thing. She then put us on hold. We were on hold a total of 30 freaking min. We finally hung up when we arrived at your location. Here we were met by a female employee named Kim. She said she was acting manager. I told her the issue, showed her the pizzas, told her I wanted my money back and she told me that she cant refund my money, just remake my pizza or give me a store credit. Then she went in the back and a young man came and spoke with us. He told me i could come back on Thursday (this was on Tuesday) when Melissa the regional manager is there. I said not acceptable. What kind of company does not give you a refund if they cannot A. Good customer service B. Quality product ??!! He then finally got this manager on the phone and only refunded me for $22. I paid a total of $37.98 and only received $22. I started the order at 8:15pm and finally left pizza hut at 9:50pm (still not having any food for dinner) yet you could not even refund me for the delivery or tax or the tip i no longer wanted the driver to have seeing as he couldn't do his job and check to see if the order he was in charge of transporting was correct? SERIOUSLY?! I cannot believe this. I will NEVER eat at another pizza hut again and this review is being shared on my social media so now neither will my friends or family. Train your employees on how to take customer complaints Melissa!
8 years ago (25-08-2017)
Hmmmmm. Pretty sure I didn't order extra crust on this pizza. Looks like it was a medium and they added crust to make it a large. Used to be a good pizza hut. Not buying from here again.
8 years ago (05-10-2017)
I called to have a pizza delivered to surprise my family today (Valentine's Day) while I was at work but they refused to help me since I wouldn't be there with the card. I was able to have it delivered anyway without giving too much away to my husband using his card but when I called back the gal who took my order was incredibly rude! The pizza took over two hours to arrive, pizza was cold, and hardly had any toppings on it! The driver told my husband that he had broken down?! No one called to inform me. I wish I had read the reviews ahead of trying to deal with this Pizza Hut. I understand that things happen, but the previous reviews speak volumes. Seems to be the exact same issues over and over. Dear Pizza Hut: Customer Service is EVERYTHING. Get it together.
8 years ago (14-02-2017)
Where is the double pepperoni? I even called to make sure, I guess it's my fault for not doing their job and checking, what a waste of time. Zero stars if I could.
8 years ago (26-08-2017)
Nice, clean and friendly staff
8 years ago (18-07-2017)
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