Plymouth & Brockton Street Railway Co

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Address: 8 Industrial Park Rd, Plymouth, MA 02360, USA

Phone: (508) 746-0378

Website

State: Massachusetts

Zip Code: 02360

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Reviews

Poor experience - appalling actually! I took this bus from Plymouth to Logan Airport. Positive points are that the bus was comfortable and well air conditioned.

Our driver was unbelievably rude to me and my family. He made several rude remarks while we were boarding and throughout the journey. He was loud, obnoxious and frankly he just wouldn't shut up. He let us know how much he was paid and constantly reminded us that he didn't care if we missed our flights or not.

And at the end of all that he let us get off at the wrong terminal! I and my family I was travelling with believe that he did this deliberately based on his shocking behaviour. We had to rush to the correct terminal to catch our flight.

I have made a complaint about our experience - something I have never done before! Not once in my life have I felt sufficiently motivated to make a customer complaint. But this around I was so in shock that I had to. Now that's saying something! I can honestly say that this is the worst treatment that I, as a customer, have ever received from an employee of any company in my entire life.

 8 years ago (04-08-2017)

Ever since prices were raised my bus is always late and we're lucky if the A/C is working.  Instead of investing in WiFi on the buses, how about fixing the existing ones you already use?  I never thought I'd say this but I'm going back to the commuter rail.  I was very happy with the bus 2 years ago but it has gone steadily downhill and is now in a tailspin.  NOT RECOMMENDED.  I'd call customer service to discuss my gripes but all you get is a recording.  How about having a support number like a real company?  I'm not wasting time writing an email.  I'd happily talk to someone to discuss this but for now STAY AWAY FROM P&B!!!

 8 years ago (18-07-2017)

I have ridden the P&B many times to South Station from the Cape and really have no complaints!   It has always been on time and the drivers are pleasant and helpful.  There is one driver in particular who sings to us along the way!

 8 years ago (18-09-2017)

After a wonderful week in Cape Cod, Plymouth & Brockton had to put a wrench in it as about 20 of us scrambled to find alternative methods to get to Logan Airport because your JULY 29TH, 8:40AM bus was a NO SHOW! The number of your bus company was on a sign there, but when we called it, the line was disconnected! Yes, you seem to cover your butt with a disclaimer "due to various factors out of our control, we are unable to guarantee arrival time or connections; consequently, we cannot reimburse because a trip is late"!! WHAT ABOUT A COMPLETE NO SHOW...through no fault of us waiting there??!. So, we lose what we paid to your unreliable company, and have to come out of pocket and pay for UBER, and you claim NO RESPONSIBILITY??? Nice way to run a company!! You keep our money and in effect say "too Bad, so Sad! You should be ashamed of yourselves!

 8 years ago (30-07-2017)

I'd give them a half star if I could as they don't deserve a full one. They exist so they have to have at least a half star. They left me and others standing at the bus stop at Exit 5 in Plymouth for both the 1:20 and 2:20  buses as neither showed up. I was told by one of their drivers that if a bus is full they don't bother stopping at all and  leave you standing waiting for nothing. They never answer the phone to explain what's going on which at least if you knew you could find an alternative ride. Missed my flight because of it. Highly unreliable if your going to Logan to catch a flight unless you want to go a day early. Take Uber or Lyft , its the same cost or even less if you share the ride and way more reliable!

 8 years ago (07-08-2017)

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Plymouth & Brockton Street Railway Co

Reviews, get directions and contact details for Plymouth & Brockton Street Railway Co

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