PNC Bank

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Address: 264-266 Broad Ave, Palisades Park, NJ 07650, USA

Phone: (201) 592-5291

Website

State: New Jersey

Zip Code: 07650

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Reviews

I have been banking with PNC Bank in Fort Lee for 7 years . They gained my trust, the staff is friendly . However, last year  the manager of the branch suggested that I should switch my merchant account  (Credit card processor) to PNC bank so everything would be much easier for me. NOT REALLY  Unfortunately, every thing turned out to be a nightmare.

I got bombarded with numerous calls from the Merchant account representative and the next thing I knew he was  at my office ready to seal the deal.
Frankly, I told him that  I was not interested since I was already working with my credit card processor with no problems for over 7 years. The rep insisted that, I would have many benefits and that if I sign for the account, it  would not be active until I  provide the code that would process the transactions.
Within the next days I received a call from PNC bank Merchant services asking for the code to what I said that I was not ready to do the move yet due to some updates that I need it to apply to my business. His reply  was "call us when you are ready"

The next thing I saw, my account was debited 3 times for the amount of $21.99 ,  then, another charge for $291.00 and lastly a $721.00  for a total of over $1000.00 and monthly charges in less than months. My business accounts were even modified as a result of this Merchant deal and I ended up  being charged monthly $50.00  for each account for  "business analysis charge"
I contacted merchant services they could not even find my account. Although they already deducted my bank account with  over a $1,000.00

I called the branch and  visited numerous times   and no one had any answer, they kept saying that the representative who visited  would call me but no one did nor anyone in the branch knew how to explain the charges. The Merchant services rep that once called me a million times and visited my office so eagerly never called me back  to follow up despite of being told to do so.
After 4 months of no resolution form the branch, I contacted, PNC bank directly someone said that those charges were made for early termination fee of the contract, that I was locked in a 3 year contract and since I did not activated  the account , I got an early termination fee of  $720.00 plus other additional charges.

Be cautious , I felt betrayed by my own  bank who was so fast to reach out to my account to deducted my money but not able to resolve my problem.  For over 4 moths I have not gotten a refund nor any a resolution. I hope PNC bank resolve my problem . I will update this review soon.

UPDATE 2/24/2016
After 5 months asking for the promised  refund. I got a call for PNC Bank saying that they are sorry to communicate that they will not refund the over $1000.00 they debited from my account.

 9 years ago (22-03-2016)

Needs new reps.

 7 years ago (13-09-2017)

Worst customer service

 8 years ago (02-08-2017)

Be careful banking here.  I tried to open an account today and the security guard called the cops on me, even though I told him specifically I'm going to the bank.  Stay away and go to Santander instead.

 9 years ago (10-11-2015)

I just closed all my PNC accounts. Customer service is horrible. Online banking is extremely inconvenient. The way they charge fee is unreasonable and nonsense.

 9 years ago (19-05-2016)

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