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PODS

  1. Colorado
  2. Colorado Storage
  3. Security-Widefield Storage

Reviews, get directions and contact details for PODS

Address: 722 Clark Pl, Colorado Springs, CO 80915, USA
Phone: (800) 856-9131
State: Colorado
City: Colorado Springs
Zip Code: 80915


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
We told the delivery guy where to place the POD. Went back inside, and after he left, we realized that he placed it so the door was facing away from the driveway! (Opposite of what we wanted.) Called him, and he was very rude. Am still waiting to hear back from the local office. I've been waiting to hear from them for two days now! Not happy at all.
7 years ago (05-03-2018)
It's been a week and still no response!!! Do NOT use this company in Colorado Springs. And do not trust them to put the POD where you want it. Stay with them at all times and do not assume that the delivery people know what they are doing! I have been trying to get in touch with the COS manager to get my POD turned around so I can access it for a week now.
7 years ago (08-03-2018)
1. Super long hold times when you try to talk to a human. 2. Poorly trained staff. Every person you talk to gives you a different story. 3. Very expensive. 4. You have to book these way far in advance. Even then, good luck getting someone to talk to you that has the story straight. I had Many, many issues with this company. The first person I spoke to when I scheduled my pods told me they do not pro-rate monthly pods, so even if you only use the pod for one or two days past the month, you still pay for two months. That's ridiculous. He also said they had quite a few pods available that could be delivered the next day. So I called again later to book the pods. Spoke with a different person. She told me they have a five day grace period past the month. So if you only use the pod for a few extra days they DON'T charge you for it. And they only had one pod available that couldn't be delivered for another week. So I booked what I could out of desperation. Then found another, much cheaper, company that was available during the days I actually needed. So I called to cancel my pod. Was on hold for 18 minutes. Waited four days and still didn't see the refund of $920. So I called again. Was on hold for 12 minutes. Finally got an answer that I should see the refund in another three days. Waste of time!!!
8 years ago (26-06-2017)
This is a great product but the local franchise and the national customer service are absolutely terrible. They nickel and dime you to death. I had my pod for 1 month and 14 days they charged me for 2 full months. They added a $10 container protection charge that I did not want. My initial bill was billed twice (because the web-site is also terrible)... on the Friday I was moving out of my house and left me strapped for cash over the weekend. I left a message that Friday and did not hear back until the middle of the next week. The gal I talked to was extremely rude and short with me. Do yourself a favor and find another company that provides the same service. The only pleasant part of the experience were the drivers. Update: As if the fun above wasn't enough, I just got charged another $230 for a POD that I do not have after I called and told them this charge was showing on my account and to make sure they did not let it run though to which their reply was, oh, don't worry, it won't. Unbelievable!
8 years ago (03-05-2017)
I gave them no stars, but unfortunately it would not take that response, so I HAD to change it to 1 star. I have a huge list of items wrong with this company: The staff, both local and national, are ridiculously unpleasant and utterly disrespectful at times.They are also extremely rude, when making a comment, they cut you off and say "can I continue...", hey you paused I thought you wanted a response. You were asking a question, right?! The hold times to speak with a competent individual were absolutely horrendous. After a while, I just stop calling them, and choose to let them contact me. (They love using a recorded line, but lose certain records, or state they don't have it or access to it. Convenient!) I believe most of their staff is extremely under trained, poorly trained, or have no "REAL" training at all in customer service. ---Wow, you can answer a phone, good for you!, Now could you please help me with my issue. Everyone has a different story, on dates and availability. Wrong department, okay. Oops, call transferred - aka hung up on. And all of a sudden the website doesn't work either. Great! Just Great! Information you put into the website, comes up missing or changed. They are WAY more expensive then a U-haul, even with discounts for a military rate, which they need a crazy amount of information of. My move was just over a mile and half down the road from where I was, but I still have to wait a week for you to get here and move it. Bill comes and ---why I am being billed an extra month of rental -- oh, that is just a quote, not a bill, but guess what--- they are still trying to charge me for the additional month. The POD is STILL sitting at my new house because someone removed my pick-up date of July 17th, (which was exactly 30 days after it was delivered), and then try to charge me for the extra month rent... not cool! I want it removed it has been sitting there empty (mind you) for almost a month. No, I am not paying for the additional rental fee. I will pay the move fee and the final pick you fee, but nothing more, so for a $245 bill, they are trying to make me pay double that...about $450. I think not. The Final straw, my card on file has been lost for some times now, but they keep trying to charge it, then apply fees to me. No, I am not giving you a new card for pick-up, so you can charge the entire bill ($450) to it when i am not looking. I will pay by money order because at this point your entire company has lost all credibility and respect I EVER had for you. The trust is gone. I WILL NEVER, EVER USE PODS AGAIN FOR ANYTHING! Now they are claiming I never called in for final pick-up. BS! I have phone records too. The only upside of the company was that the drivers both were professional, polite, and listened to instructions on where to put the POD on initial delivery and on the move that was delivered to my new place because they each had to be placed just right for me to avoid headaches from my neighbors. This whole experience has been, in a word, Unbelievable!
8 years ago (08-08-2017)
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