Pollo Tropical

Reviews, get directions and contact details for Pollo Tropical

Address: 21300 St Andrews Blvd , Boca Raton 33433, FL, US

Phone: (561) 717-0407

State: FL

City: Boca Raton

Zip Code: 33433

Opening Hours

Monday: 10:30-21:00
Tuesday: 10:30-21:00
Wednesday: 10:30-21:00
Thursday: 10:30-21:00
Friday: 10:30-21:00
Saturday: 10:30-21:00
Sunday: 10:30-21:00

Update Info

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Reviews

I am a regular Pollo Tropical customer in the Miami/Davie area 3/4x a week buyer I absolutely love this brand. My spouse and I were in the area and decided to stop here at this branch today.  When I tell you that the attitude that all the workers have is of someone that HATES THIS PLACE! omg! I smiled and thanked them but nothing changed their attitude!.  Management please remove all this children from your branch! They are bringing the name down!. My rice look disappointing and my beans just didn’t represent Pollo Tropical.  I witnessed the drive through male worker arguing back with a customer ‍ unbelievable.  The restaurant it self is very clean and has a lot of potential but the kids need to go like today! And I didn’t see any managers and if the girl without uniform was the manager ‍ then…  Overall…a lot of potential but upper management needs to intervene asap!.  Lastly, please educate your employees to only give utensils according to the amount of customers, no need to hand 7 utensils if we are only two customers! It is a waste of resources which equals money for you guys! and harms our world.

The pics say it all. Went in the drive through, got a burnt, half eaten, BEYOND crispy carcass with literally 2 bites of meat on it. The rest was burnt charcoal, chicken jerky dry nastiness. And this was right at noon when the fresh off the grill food should have been served. It honestly looked like last night's leftovers just re-warmed. And also half a container of corn and beans. Didn't even fill the containers of sides. The pic of the corn....that was when I opened the container. I DID NOT eat any of it. That was how I got it. No dinner roll either. Almost 10 bucks for an infant's meal. Pollo used to be good, now they just steal your money. No more.

You can do better than this Pollo I was excited for this to open up. I live down the street from here and wanted this to be my go to quick bite to eat. The first few times I visited were less than satisfactory but I figured it was new and going and needed time to figure everything out. Now I just realized whoever is running this establishment has no business owning a restaurant or any business for that matter. The people working here have a bad attitude and you can tell they hate being there. The girl taking my order was leaning on the wall the whole time. This is by far the worst Pollo I've ever been to and it's not even busy but now I can see why. Look at the sauce bar at 2pm on a Sunday with only 3 people in the restaurant.

Could you imagine being at work all day starving and lunch time comes and you open your tray to eat only to find a piece of chicken so small that the Hawaiian roll is bigger than it! This is absolutely ridiculous to serve someone this.Dine in: YesOutdoor seating: YesTakeout: YesDelivery: YesCurbside pickup: Yes

New location and already a slow unfriendly atmosphere like every other location.  Work with a sense of urgency and managers should smile.  Also I placed an order to dine in and it was put in a take out box by accident and after noticing the error they just threw the take out box on a tray instead of putting it on a plate.  Just lazy. Lastly, for what you charge for the boneless chicken breast platter the breasts could be a proper size and consistent.  See picture.  Two tiny chicken breasts is a joke.

Terrible experience. I am disappointed at how we were spoken to. We used drive thru and, while we needed time to make our decision, we were hurried. Although there were no other customers in line nor was the inside busy at all. When we get to the window. The teller was rude with her tone and actions. We pulled to a spot to wait for the food, which came out within the minute and they forgot our apple juice. I pulled back around and asked for the juice but the teller acted hard of hearing. This place gets a highly negative review from me. All customers at all times should be treated with respect and patience

Usually the server is good... But this time it wasn't like that. There were 4 customer at the restaurant and my food took about 10 min... and the peppers wasn't chopped

This is really good food in my opinion! Cuban fast food. I always get the black beans and right quarter chicken all white meat with plantains! Delicious and satisfying. I never forget to get all the sauces on the side, favorite being the cilantro garlic white sauce. Would recommend for sure.Food: 5/5

The food is ok, piece of plastic was found in “garlic sauce”. For diabetic person I would expect, sweet n low, Splenda or anything for the unsweetened tea, there was none.

I'm never impressed when visiting this location; or others for that matter.  Love the food, but not much else when visiting PT. Usually a mistake in my order and bad attitudes. BUT THIS TIME was different.  I'm wondering if they are under new management!?!?  I put my order in with the drive thru and was greeted with a very friendly voice.  SHOCKED I was!  I had my friend on the phone and letting him know what was on the menu.  The guy, who I learned was William a Manager, was kind, patient and friendly.  There was still a mistake in my order, but I overlooked it because of this great guy.  Great customer service ... this day at least.  William is DEFINITELY an attribute to this location.  I hope he can make the changes that I expect as a PT customer.

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