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Portland Rock Gym Inc

  1. Kerns

Reviews, get directions and contact details for Portland Rock Gym Inc

Address: 21 NE 12th Ave, Portland, OR 97214, USA
Phone: (503) 232-8310
State: Oregon
Zip Code: 97214


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This is an awesome gym with lots to offer! Great bouldering and climbing routes, yoga and gym. I would give it 5 stars except for the staff...they need some instruction in customer service. Not like anyone is outright rude, they just ignore you. At first, I thought maybe this was just an off day, but after coming for a few weeks this seems to be the norm. Quite often when I come in there will be staff sitting on the front counter having a conversation with other staff, and very seldom do they greet you, or even make eye contact. If you have to ask for equipment, they'll often hand it to you without stopping their conversation with other staff. When you leave the gym, same thing. No "goodbye", or wave or even a head nod most of the time. It just feels very impersonal and off-putting. Jonah is the only one I can say who does not fit in this category. He often knows customers by name, and always smiles and says hello when you come in or he sees you in the gym. He should lead the other staff in a customer service training, because they really create a clicky, unwelcoming vibe that dampers an awesome gym!
9 years ago (27-08-2017)
I've been to several rock gyms in my time and PRG is my favorite by far. I appreciate that its not a corporate gym and it has a "family" vibe. The staff are helpful, friendly and knowledgeable and I've been enjoying the cafe, yoga classes, routes and climbing classes. Over the weekend I participated in a Gym to Crag class led by Kate. It was every bit worth my time and $. Excellent instruction, fun routes and Carver is a great location. Thanks PRG!
9 years ago (18-09-2017)
Camille, Richard and Jonah were stellar in their attentiveness and supportive safety roles throughout my daughter's party. We had a diverse group of kids with autistic and ADHD behaviors plus a age range from 6-9 y.o. Portland Rock Gym can be accessible to anyone who really wants to try out climbing. My daughter is autistic with ADHD and anxiety disorder and she was up the wall like a rocket and happy as a clam.
9 years ago (20-09-2017)
Probably 3.5 stars here with room to go up. First time to this gym and had a great time. What a clean and accessible facility with a great deal to offer (several walls and routes, auto belay, lots of bouldering, weights, and more!) Really disappointed by the front desk staff. Poor communication skills, poor attitude, not helpful, not grateful when I thanked them for my experience...silent. I understand that this isn't the norm, and I will definitely return but not if this is a regular experience. Hope you have better days bro!
10 years ago (02-04-2017)
Great place to climb! The staff are all very friendly and helpful. I recommend this climbing gym to all my friends!
9 years ago (16-07-2017)
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