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Pottery Barn

  1. Texas
  2. Fort Worth Furniture Store
  3. University Park Furniture Store

Reviews, get directions and contact details for Pottery Barn

Address: 1616 S University Dr #303, Fort Worth, TX 76107, USA
Phone: (817) 332-5707
State: Texas
Zip Code: 76107


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Reviews
I was looking to replace an expensive piece of furniture that had been damaged in a military move earlier in the month. Generally, I have had fantastic experiences with Pottery Barn working with me to help order furniture, and have always been very pleased with customer service. However, I was more than displeased on this visit. I asked a store employee to help with a reorder for my broken piece. Not only was she extremely condescending, but rude. I asked if she would be willing to assist me and get the item shipped to the store. She said the item couldn't be shipped to store. I asked if they could help me cover some of the shipping cost. She said no. I explained that the shipping cost was almost half the price of the item. She retorted, "yeah, its heavy". She refused to help in any way, and was completely dismissive. I have been a loyal Pottery Barn customer for many years. I think my days of being a good customer are over.
8 years ago (08-04-2017)
It's too froufrou for me. I get uncomfortable in places where I'm the only guy. My wife and I got our dishes here which are nice. But we have bought a lot of other things here that are low quality that needed returning.
9 years ago (07-11-2016)
Great customer service. I ordered numerous things to decorate a condo in California. When some curtains didn't arrive, they investigated. They had been lost after a UPS delivery. Pottery Barn Fort Worth sent a new set next day delivery!!! They arrived just in time for me to set up the Condo. Super kind and helpful!!!!
10 years ago (04-08-2015)
This is our most visited PB store not only because of the location, but the store is set up beautifully and the customer service is great
10 years ago (23-01-2016)
I have spent a lot of $ at this location and every time they have over charged me! I am very disappointed in this location!! I do not trust them at all!!!
9 years ago (17-07-2016)
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