Proco Inc

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Address: 134 Koehler Rd, Martinsville, VA 24112, USA

Phone: (276) 666-2727

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State: Virginia

Zip Code: 24112

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Reviews

I have been to this business 3 times all three times my wait was 45 minutes or longer. The products are good however the customer service is awful. After 45 minutes with two customers standing at the counter you would think they would say at least I will be with you shortly... nothing. Taking my business to Eden Lawnmower they answer the phone and help me when I walk in. Eden let’s me know they want my business. If you go to Proco pack you lunch and take the day off work.

 7 years ago (21-11-2017)

Kelly and Brian were very helpful on showing me how to sharpen my stilh chain saw I purchased from their establishment!

 7 years ago (08-12-2017)

Was wanting detail information towards zero turn mowers not ever owning one, and Brian one of the owners took the time to educate me and showing pros and cons of the Toro and the husqvarna models, never try to sell me either during a couple of visits to talk to them, after shopping around I went back spoke to Brian with more questions and decided to purchase mower from him. Great guy took a lot of time helping me.  Will continue to do business with him going forwards. Recommend these people, great to work with.

 7 years ago (07-10-2017)

Customer  service is pretty much non existent. Owners are nice people but one can hardly get any help. They could care less if they help you or not. I have had to walkout cause they just didn't want to help me. Has potential to be such a great business but lack of initiative and motivation just turns me away. Dont ever try and call. If you get someone to answer or call you back, you better play mega millions that night cause you are very very lucky!!  I guess they have made their money and are just waiting for retirement, only thing I  can think of  cause any other business couldnt survive one day like this!  I really hate to leave a review like this, really!! I think they are great people but business is not good!

 8 years ago (20-06-2017)

If you have a lot of time on your hands, and nothing better to do, go stand around the counter at Proco. I've been in there 4 times, only got what I came for once. I fixed a warranty issue on a saw myself, because this was the repair facility listed.
 It's far less frustrating to learn repair, and do it yourself, than have to deal with these guys. Do yourself a favor, skip this one.

 8 years ago (01-08-2017)

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