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Reviews, get directions and contact details for Pronto Plumbers

About

Residential & Commercial - PLUMBING - HEATING - COOLING - DRAINS

Story

Tankless Water Heaters, Video Drain Inspections, Backflow Preventers, Water Leaks.

Refrigerated Air Conditioning Conversions, Repairs, Installations.

Gas Leaks, Sewage Pipe Repairs.

Address: 5430 Rosa Ave, El Paso, TX 79905, USA
Phone: (915) 533-8278
moc.srebmulpotnorp@ecivresremotsuc
State: Texas
Zip Code: 79905


Reviews
Have been using Pronto Plumbers for every plumbing need for years. Very professional service and great work.
10 years ago (21-06-2017)
Called Pronto Plumbing to get an estimate on an emergency plumbing job. Another plumber was at the house looking at theleak. Pronto drove by. We thought they would come back when the other plumber was gone but they never did. When we called the office, we were told we already had another plumber and they would not be coming back out. The receptionist was very rude and did not offer to reschedule. I told her the company had very poor customer service and that I would be sure to write about this experience in a review so here it is.
11 years ago (23-10-2015)
Yesterday the sink in the little bathroom 'died'...*nothing* going down. Used the half bottle of Liquid Plumber I had, waited, followed by boiling water....nothing. Bailed everything out. This morning I bought a bottle of draino...used 1/2, waited, followed by boiling water. Nothing. Used other half, waited, following by boiling water. Nothing. Went to lunch at 11:30, home at 1 PM...still standing dirty water in sink. Called the plumber. He got here at 2...and we found the sink was TOTALLY CLEAR. Little guy called the office to find out how much to charge for the trip. They said 'nothing' because I'm a regular customer. I'm blown away
11 years ago (12-02-2016)
They came twice, were very rude to me, and my sink which had a slight leak before, now floods my kitchen floor if i run any water at all. Calls to the manager have gotten no response so far. After paying nearly $200 I got the advice to run clorox through the pipes, and a piece of pipe covered in electrical tape floating under the sink. Wish I could give zero stars. update: I did receive a call from the manager, who made some reference to a possible refund. haven't actually gotten a refund as yet, but will update this review if and when I do. That, however, does not change the quality of the faulty work or repair the damage that was done to my floor and cabinet from the large amounts of water soaking them every time I tried to wash the dishes.
19 years ago (21-07-2008)
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