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Pullman Building Supply

  1. Washington
  2. Pullman Hardware Store

Reviews, get directions and contact details for Pullman Building Supply

Pullman Building Supply
Address: 400 SE Fairmount Dr, Pullman, WA 99163, USA
Phone: (509) 332-2627
State: Washington
City: Pullman
Zip Code: 99163


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Great customer service the reason for the 3 stars is the time it takes to receive a refund when using a debit card. Most business's give cash back My receipt says Cash Refund when in fact it is not a cash refund. My refund was done on 2/15/18. I called store and was told that it did not go through the system until 2/16/18 and I should probably see it in my checking account on Tuesday 2/20/18. This is store policy. Again great people - not so good refund system.
7 years ago (17-02-2018)
My husband and I were excited to place a custom door order at the Pullman location and support a local business. As first-time home buyers who've never purchased a door before, we came here with all the information we needed but were prepared to defer to the expertise of the staff. Long story short, despite being clear about which way our door opened, the staff member ordered us a door with the wrong in-swing. When we received our door and realized it was built to the wrong spec, we returned to the store hoping to have a new order placed at no additional charge to us. Unfortunately we were met with significant pushback and were initially told that there was nothing they could do for us due to their return policy and that a new door would have to be purchased at full price out of our own pocket. Even after we asked to speak to the manager, we were told that the only person available was the person with whom we originally placed the order, and she actually argued with my husband about how we had not placed the order correctly and that she was in the right. We eventually received a phone call from the same woman who told us she was authorized to let us purchase another door at cost and that they would try to resell our door for us, but she still accepted no responsibility for the error and continued to argue with  my husband over the phone. The door we ordered represented a significant cost for us but likely wouldn't have been a drop in the bucket to the store's bottom line. It's been several months and we have not heard a word nor received a refund for the original door. Instead of ensuring they had satisfied, returning customers, I felt like the employees were too concerned with protecting their egos. Mistakes happen, and I understand that. But if you're in the business of lending your expertise to laymen, I feel it is important to accept responsibility when errors like this occur, because we don't presume to be the experts. I caution you to be diligent when placing custom orders of any kind with this store, because if you get it wrong, you will likely be met with indifference and expected to rectify the error at your own expense. I don't like to make waves, but this was such an upsetting experience for us considering we expected to be treated much better by a local business run by our very own community members.
7 years ago (08-01-2018)
They have great customer service here. We got paint and the guy got really excited about how it looked.
7 years ago (05-05-2018)
Such an incredible place to shop. Customer service is fantastic and so very helpful. They have a phenomenal selection of gifts and items for everyday living!
7 years ago (15-02-2018)
This is the greatest store ever! Friendliest and most fun company of employees. It makes me want to come back just for the fun and good times. A must see!
7 years ago (09-01-2018)
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