Quest Diagnostics

Reviews, get directions and contact details for Quest Diagnostics

Address: Indian Rock Shopping Center, Route 59 & Hemion Road, Suffern, NY 10901, USA

Phone: (845) 369-1487

State: New York

City: Suffern

Zip Code: 10901

Opening Hours

Monday: 7:30 AM – 3:00 PM
Tuesday: 7:30 AM – 3:00 PM
Wednesday: 7:30 AM – 3:00 PM
Thursday: 7:30 AM – 3:00 PM
Friday: 7:30 AM – 3:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

A few weeks ago, I gave this lab 4 stars. I made an appointment for my toddler, arrived on time, and was taken in within 5 minutes, and the techs were good with my son and patient with us. We had a great experience.

However, today, I had an appointment for myself at 8 am, and arrived just on time. The waiting room was full, and the tablet for check in was down, so I signed in on the paper form, and indicated that I had an appointment. There was one tech working, and he was busy on the phone with tech support or whomever (while he had a patient in one of the rooms) and was trying to fix the problem. He was unable to, so when a 2nd employee showed up, he handed her the phone, and she proceeded to try to rectify the problem, while all of us in the waiting room sat watching this debacle.  Finally, the female employee said she'd have to call back later. When one of the people waiting asked her if she'd be taking people in soon, she responded quite nastily that she was "trying to do something" and people would have to wait. She eventually realized that it was ridiculous to have a waiting room full of people., and asked who had an appointment (thank god I did) and she took me in, complaining the entire time how the computer system was down, how she was tired, and how she "didn't want to be mean to people," but she didn't feel like having to be at work, and how she was stressed out. Frankly, I could not have cared less since I made an appointment, wanted to get my blood drawn, and get to work. The only reason I like this lab is that it's usually a pain to find parking at LabCorp down Rt 59, but I'll go there next time. So if you see the female employee with a heavy accent, nose ring, tattoos, and long hair, be sure not to ask her questions. I don't necessarily blame the employees-I blame the company for having one employee working and then a 2nd one come in later, and having employees trying to tend to patients and tend to the front reception check-in.

 7 years ago (23-02-2018)

Not sure what everyone is complaining about, but Sonny was great.  I arrived without an appointment as the lab opened this morning,.  He took me in as soon as he put his lunch away and got his coat and gloves on, and stuck me (routine lab work) quickly and painlessly.  A pleasure of a person to chat with for the 5 minutes this all took as well.

 8 years ago (22-09-2017)

This is the worst place ever. Don't even bother going there. I called the place before goimgthere. No answer. So I decided to go anyway I saw a paper with all the insurance that they take mine was on the list. They made me wait for 45 minutes to say that they don't take my insurance.

 8 years ago (15-11-2017)

Very poorly managed place. Waited almost  2 hours for a simple urine test as they had 1 staff working there that day.  He couldn't even give me a wait time estimate for me to decide whether I should return or go elsewhere.

 8 years ago (05-09-2017)

Waiting over 30 min and a guy just walks in and is seen before me

 8 years ago (08-09-2017)

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Quest Diagnostics

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