Quillen ETSU Physicians

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Address: Ground Floor, 325 N State of Franklin Rd, Johnson City, TN 37604, USA

Phone: (423) 439-7320

Website

State: Tennessee

Zip Code: 37604

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Let me begin by saying Dr. Chastain and his nurse Janet are WONDERFUL! However, the front desk staff and the medical records staff are the rudest people I have EVER encountered! After requesting my medical records and stopping by on three separate occasions, I stopped by this afternoon to finally pick them up. (As a side note I needed my medical records for graduate school- I am no longer a patient here). Upon picking them up I noticed I needed a physician or a RN to sign off for my immunizations, after pointing this out to the front desk staff she ROLLED HER EYES and said there was no one there to sign my paper, I could come back another day or I could leave it with her. When I asked how long it would take if I left it with her she ROLLED HER EYES AGAIN and stated 24-48 hours, but since I'm no longer a patient no one would sign it anyway (even though these are immunizations I had as a child). I never write bad reviews but this was by far the RUDEST receptionist I have ever encountered. EVER!!!!!!!!!!

 12 years ago (25-03-2013)

NO CALL BACK I WAS THERE ON 9/14 WAS TREATED FOR BRONCHITIS AND A WEEK WENT BY WAS OUT OF MEDS,STILL SICK PUT A CALL INTO DOCTOR NEVER GOT A CALL BACK SO I CALL AGAIN THEN SAID THEY HAVE 48 HRS. TO CALL ME BACK SE THE PROBLEM IS I HAVE BRONCHITIS NOT A COLD I CALL THIS VERY BAD SERVICE THE DOCTOR I HAD LEFT THERE AND THIS PLACE HAS GONE DOWN HILL SENSE I HAVE BEEN THERE FOR YEARS THIS IS NO WAY TO BE TREATED THIS RATING IS FOR  STATE OF FRANKLIN OFFICE.

 9 years ago (22-09-2016)

Clean and professional staffing. 

 8 years ago (19-07-2017)

I called to try to make an appoint to see an Endocrinologist. They told me I would need to have my doctor's office call them. I told the girl my doctors office is not refering me, I want a second opinion. They said I still need to get my doctor's office fax number and I can't schedule an appointment until they have my records. This is such awful customer service. I can't believe they expect people to jump through hoops just to make the appointment. Most doctors offices, you make an appointment, and if they need your records, they send you forms to fill out. I will never go here.

 14 years ago (13-06-2011)

The staff can be very rude, they take usually two and a half to three hours for a simple check up even when they don't have many patients, the rooms are colder than most Dr. offices, and a nurse hurt my baby by sticking a white stick thing in his ear said he may have an ear infection but I know he didn't because he was listening to the music on my phone with that ear before we went. It bothers me that they have all these students that don't know what they are doing! I will never take my kid there again and I will also never recommend anyone to go there!

 14 years ago (24-05-2011)

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