Rad Air of Garfield Heights

Reviews, get directions and contact details for Rad Air of Garfield Heights

About

Rad Air is Northeast Ohio's #1 shop for automotive repairs & maintenance. We fix cars as a matter of pride. Follow us for tips, news, and fun facts!

Story

At Rad Air, we're not just about complete car care -- we're focused on complete client care, too. Our expertly trained staff can tackle any problem and are committed to fixing it no matter what it takes. Best of all, our technicians' pay isn't based on commission or sales quotas, so we'll never sell you anything you don't need. (Plus, it's just the right thing to do.) You get it all at a fair price accompanied by perks like free loaner cars, a base two-year warranty on all services, and same-day repairs. Our promise to you: We'll put the honesty back in automotive repair and service.

Address: 5266 Turney Rd, Garfield Heights, OH 44125, USA

Phone: (216) 663-0663

Website

moc.riadar@cire

State: Ohio

Zip Code: 44125

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Reviews

I see from reviews that customer service is usually great, so I was a little surprised by my unfortunate experience. I tried to work well ahead to ensure I got timely service, first by scheduling an appointment almost a week in advance for 8 am on a Monday. I was the first person in the door at 8 am and after giving all the information they needed I asked how long it would take for my service to be done. I was assured it would only take a few hours. I offered that if one of my services would hold it up to not worry about that one today because it wasn't as urgent. Still assured it would be done.

Apparently the part they were waiting on was taking too long but I never got a curtesy call to let me know that it would take over 8 hours for my car to be done (more than twice what was estimated). I had to call in at the last minute to see if they forgot about me. I called in and asked if I could take a loaner car to be on time for my appointment. I was told there were no cars (though when I got there, there was a loaner car sitting in the parking lot). When I called they said I still had 30 minutes left. What made it even worse was I didn't get any apology for the whole ordeal.

Thankfully they did expedite my service once I got there, but unfortunately I ended up having to cancel with my client I was supposed to meet since there was no way I would make it in time. 

I trust that this was just one bad experience, but a lesson learned.

 8 years ago (22-05-2017)

Got my car towed in there yesterday. They charged me max price for the diagnostic. Had a fuel pump issue and needed to get it replaced. He wanted to charge me 900 dollars. The fuel pump cost about 400 bucks including tax at O'Reilly auto. That type of pump in numerous places was around 300-400 bucks. So including the diagnostic it would have cost me a grand. Even the dealer doesn't charge that much. Be careful with this place. He is very customer friendly, but not fair in pricing for all things. He may have thought I didn't have a clue about it. Thankfully the internet helps weed out the bad ones. Also hear they write their own reviews. Again...if you are reading this: Be very careful. Oh and he never had the courtesy to call me back. Such a convincing person though. Tread carefully. I can't stress that enough.

Edit: Eric, why would I make something like this up? You tried to take me for a fool, and when I called your price out, you didn't even have the nerve to call me personally like you said you would. I wont be trying to call you again either, Eric. I know you will just hide away in the bathroom if I actually did. God forbid I drive down there. You would probably leave out the back door. Calling me a liar is juvenile and cheap. You know what you wanted to do. You wanted to cheat me out of money because you thought I wasn't savvy with cars, but I educated myself Eric. It didn't take a rocket scientist to figure out you and your team were (and still are) full of it. Shame on you. Also why else would I decide to have my car towed again? Obviously it was better than paying your insane price. Explain that one, smart guy.

 8 years ago (03-03-2017)

Great service. I know my truck is going to get fixed right. Very timely service. If you call ahead and make an appointment they will have you in and out very quickly. But for me knowing that the repair is going to get fixed the first time is what's most important to me. 

 8 years ago (26-11-2016)

Have to say the most important thing to me is prompt service and that's what Eric and his crew provide. 
 I had my 2001 chevy tahoe serviced and they told me what was needed to get me back up and running. Did a excellent job will refer them to anyone needing auto repairs. I know my tahoe still needs some love and will bring to RadAir for future repairs. A+ in customer service and warranties..

 8 years ago (23-02-2017)

These guys are great!  Helped me for free.  I couldn't how nice they were.  Thanks Rad Air!

 8 years ago (12-01-2017)

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Rad Air of Garfield Heights

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