Regency Cleaners & Laundromat

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Address: 3912 University Dr, Durham, NC 27707, USA

Phone: (919) 493-5815

Website

State: North Carolina

Zip Code: 27707

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Reviews

Every single time I pick up my clothes I am just waiting to see what new thing will be wrong with them.  New broken button, new mysterious spot that wasn't there before....it's just not worth the money.  Makes me sad because I went here for over a year and I'm through with it.  It would help if the staff were better trained and more interested in customer service and paying attention when customers walk in the door.  Not to the manager: you need to pay more attention to your staff because they are losing you customers.  I will be taking my business elsewhere, but I hope that maybe I could come back eventually if things improve.

 7 years ago (07-09-2017)

The only laundromat I like. I can do all my laundry within 2 hrs with no problem.

 7 years ago (13-08-2017)

There is no standardization in item categories/pricing which leads to differing prices depending on which staff enter your item. If you question a charge, a manager must review/change it, taking 10+ mins to fix. Its a time-suck that leaves the customer feeling nickeled and dimed. 

In my last order HALF of the items I have picked up/paid for required additional pressing. I called the manager who offered a free re-do, but this means another drop-off/pick-up errand. The whole point of dry-cleaning is not having to deal with laundry. Take your clothes to this place, and you're guaranteed to deal with some issue . 

Suggested improvements: 
(1) guidelines/staff training that support pricing standardization 
(2) Free pick-up and drop-off service for 're-dos' at no expense/inconvenience to the customer.

 8 years ago (04-04-2017)

Dryers works washing machines work and they are by everything that anyone could go get a quick burger while they wait.

 8 years ago (09-04-2017)

Always Busy But No Other Issues

 7 years ago (19-09-2017)

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Regency Cleaners & Laundromat

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