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Rescue Rooter /Jack Howk Portland

  1. Oregon
  2. Oatfield Plumber

Reviews, get directions and contact details for Rescue Rooter /Jack Howk Portland

Rescue Rooter /Jack Howk Portland
Address: 12430 SE Capps Rd, Clackamas, OR 97015, USA
Phone: (503) 850-3122
State: Oregon
Zip Code: 97015


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Reviews
Kevin and Dave came out to my house. They were both friendly, professional, and cleaned up after themselves. Sunday morning my wife ran a load of laundry and we found the water was rising, not draining! Our main sewer line was completely blocked and water/sewage was backing up into the basement (I'm glad we have an unfinished basement!). We called Rescue Rooter around 10am Sunday morning and waited for four hours, but nobody became available during the scheduled time. Instead, we left the house and re-scheduled for later that night. We were annoyed about the wait, but Rescue Rooter called multiple times with updates. Kevin showed up around 6pm and quoted us $320 to cable the sewer line, and more to pressure wash. Looking at other reviews it sounds like the prices are steeper than other companies. After 2+ hours of hard work, the blockage did not budge. Dave showed up to run a camera and locate the blockage, which appeared to be in the city's line, not mine. Because the drain remained blocked, I was not charged for the 3+ hours of work. The next day I contacted the city of Portland who told me that I needed to have Dave run his camera again with city contractors present. Dave scheduled to meet with me on Tuesday in the afternoon. In the end, the blockage was on the city line and they are responsible for fixing the issue. Knowing what I know now, here is my takeaway: - If you are given a four hour window for when someone will arrive, assume they might not show up for 4 hours. If you need someone NOW, then keep calling around - Try to get an estimate over the phone and make sure the rate you are quoted is competitive - If I had known more about the process, I could have gotten the city to show up on that same Sunday night when we initially ran the camera. The city contractors work 24hrs. Either way, it was going to be a multi-day process.
8 years ago (24-05-2017)
Called to schedule a simple drain unclogging on a Sunday night, since we couldn't take 4 hours off on Monday I scheduled it for that evening between 5-9PM. At 8PM they called to cancel, telling us it would be after midnight. Do yourself a favor and call roto rooter, they only had a 1-2 hour wait.
8 years ago (25-07-2017)
Landon P. is a professional service specialist. Friendly, clean, and knowledgeable, he was able to find the problem in minutes. Landon took the time to explain options available as far as replacement or repair of my water heater. There was no pressure and once the option was chosen, Landon's work was done in a very timely manner. Landon left the job site cleaner then it was, he explained the work performed, and made clear the billing and paperwork prior to leaving. Rescue Rooter - Jack Howk is fortunate to have such a valuable highly recommended specialist! The four-star rating is due to pricing alone. It was not unreasonable but could have been better.
8 years ago (24-03-2017)
Jonté from Rescue Rooter came to our house to fix our third story clogged drains. He was prompt, super friendly, and got the job done in record time! We will definitely ask for him by name next time we need any plumbing needs.
8 years ago (11-09-2017)
My kitchen sick was completely clogged and they came out the same day and fixed it for $80! They had to run the snake down my lines and removed some blockage. Charles S. was very informative and helpful, he really listened to what I had to say. I would recommend Rescue Rooter Portland!
8 years ago (14-07-2017)
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