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Reviews, get directions and contact details for Resort Tours & Accommodations

Resort Tours & Accommodations
Address: 13360 W Colonial Dr # 430, Winter Garden, FL 34787, USA
Phone: (877) 885-7755
State: Florida
City: Winter Garden
Zip Code: 34787


Opening Hours

Monday: 5:30 – 10:00 PM
Tuesday: 5:30 – 10:00 PM
Wednesday: 5:30 – 10:00 PM
Thursday: 5:30 – 10:00 PM
Friday: 5:00 – 9:30 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: 5:30 – 10:00 PM


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Reviews
Every time I try to call to set up my vacation and tour, it starts screeching at me when I press the number to allow me to leave a message/respond to a message. I don't have any extensions to call. I just want to set up my vacation! Very frustrated! I will change my review once this is resolved and I can speak to a real person. :(
9 years ago (05-01-2018)
We had such a great time! The resort is beautiful - better than I expected. Condo had everything we needed. So much nicer to have the extra room a condo gives you. There is always something going on at the pool. Everything they told me was what I got and more.
9 years ago (31-07-2017)
We purchased a trip and thoroughly enjoyed the Orlando part. However, I am not sure who is responsible for the Daytona accomodations. The Oceanside Inn was horrible, dirty, and infested with cockroaches. I was afraid to go to sleep due to the general feeling of not being safe. The hotel is located in a pretty rough area. Btw the picture you have on this website of Oceanside Inn, NOT that nice.
9 years ago (30-11-2017)
I just had the rudest experience with a customer service rep. When I originally won the vacation, I called and said I wanted to give my gift away to someone who deserved it. That went well and they told me to call customer service once I received my packet, and added my friend on the registration. So, I called this morning to get the process started. The agent on the phone was out of line. I received the third degree for wanting to transfer my vacation. She was in shock that I didn't want to go and asked me a million questions. She literally said "I just don't see why your friend didn't set this up in the first place!" I explained to her that I was treating my friend to a vacation so it wasn't her fault. Every question started with "Does your friend know she's supposed to do this??" when it came to asking if my friend was qualified. Finally, she goes "well your friend is in the registration so you don't need to do anything."......WHY not just tell me that in the first place? Why have an opinion of why I'm not going and interrogate me? She could've just asked simple questions about how my friend should be qualified instead of copping an attitude. The first remark I mentioned was uncalled for and completely unnecessary in the customer service field which I know from experience. I hope your company doesn't treat my friend the way I was treated. This is out of the ordinary for me to be posting such a negative review as I really do try and give people the benefit of the doubt but I do want you to be aware of how your company is being represented to the public.
9 years ago (01-08-2017)
Customer service is a nightmare. We signed up around the same time as my in laws and because we have the same last name we're not allowed to go at the same time. What logic is that? Heaven forbid any two people with the last name of "Smith", "Jones" or "Baker" try to go to this ridiculous sales pitch together they'll be rejected! I am curious how they keep track of who all of their guests are related to. Do they just deny you if you have the same last name or are you required to give a blood test just to make sure? Are we allowed to go with a family member if they have a different last name or will they kick us out because of the similarities of eye color or facial features?!? What does it matter?? We paid the SAME PRICE for the same package... we have to listen to the same stupid sales pitch but now we'll just be pissed off and you have zero chance of raking us in for your goofy time share. All because we have the same last name? Good call.
9 years ago (13-10-2017)
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