Richelieu POMPANO BEACH

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Address: 3410 Park Central Blvd N, Pompano Beach, FL 33064, USA

Phone: (954) 968-2900

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State: Florida

Zip Code: 33064

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Reviews

Richelieu in Pompano is where it's at! Unfortunately i live near the Riviera (off fiscal ct) location where (in two years) they have not once answered the phone, the two dudes that work in there are v. knowledgable but have better things to do than advantage my company with better service of Richelieu's fine products.

 8 years ago (22-07-2017)

Carissa in the doors department is the best. 
She handled my problems quickly and efficiently with a smile. Changed my entire opinion of this store. Keep up the good work, Carissa

 8 years ago (18-05-2017)

**AVOID** one of the most incompetent companys (Richelieu). Sent damaged material multiple times and would not resolve the issue. I waited for material that was sitting in their warehouse for 6 weeks because they lost the order number. When i got it, it was heavily damaged. AVOID doing business with this company! They Don't call you back, lose orders, send broken material, they are completely dis-organized and have rude people working for them. Its clearly not just the employees but all the way up because both stores I've had to deal with are horrible to deal with. Not to mention Overpriced compared to similar companies.

 9 years ago (08-07-2016)

Called about an item that is difficult to find locally and they turned out to be a distributor. Instead of ordering online, I decided to take a 40 minute drive up and get the items that they showed in stock on the computer. I asked if they could pull the items, so I wouldn't have to wait when I got there. They refused and said it wasn't their policy. I had to be in the store in person. I get to the store and wa la, no parts. Wasted a 40 minute ride one way to get that answer. So, I should have ordered online, but decided since I was there to order with them. They said they would call when they came in. No call. So, I call them and get plenty of attitude on the phone.  He keeps telling me it's been invoiced and I have to keep asking if they've been physically received before I drive up again. They refuse to physically check, but instead assure me parts are there as the UPS tracking number shows they've been dropped off.  This really isn't a good way to see if inventory has made it on to your shelf. Another long drive tomorrow hopefully wont be wasting my time. Could have had them delivered to my door, but instead I'm trying to support a local business. Update..Went today to get parts. Took 20 minutes to find the part in the stock room. I go to pay and the guy says 27.00. I asked how could that be it's two 5 dollar parts. Shipping from ATL. I said I was told there was no shipping if I came to pick it up, only if I had it shipped directly to my house. Well long story short they charged 16 dollars in shipping from their ATL location. I later called a manager and explained what happened and if I knew they were going to charge so much in shipping I would have sent it directly to the house and saved the 40 minute one-way drive. The manager kindly refunded me the shipping costs.

 9 years ago (28-04-2016)

Counter service is slow but you'll walk out with your cabinet needs

 9 years ago (19-12-2016)

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