Rite Aid

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Address: 32015 Pacific Hwy S, Federal Way, WA 98003, USA

Phone: (253) 945-6011

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State: Washington

Zip Code: 98003

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Reviews

POOR CUSTOMER SERVICE!!! I Recently moved from Auburn. .. I use to go to the Rite Aid on South Auburn Way. . I had no trouble with them and they had great customer service. .. since I moved to Federal Way and had to change location to this Rite Aid here off of 320th it as been nothing but a nightmare. They never have your prescription done on time! Don't matter if you call it in 3hr beforehand when you come in your gonna have to still wait! I just don't get why they are so unorganized when they have so much staff working at the same time. They really need to get there priorities straight! They all can use a Customer service Class.They need to learn how to be more on time with there prescription.

 8 years ago (01-06-2017)

The pharmacy technicians are rude. They act like you are bothering them by making them do their job. All i did was call to ask about my prenatals daying i lost them and what i could do in the meantime until the 29th which is when they refill and all she said was i had to pay a months worth out of pocket or wait. Then informed me after i was frustrated that they could call my insurance company and see what they could do and to give them my cell nunber so yhey can text me when my prescription was ready. I was so confused because im not paying a months worth of pills for 5 days of pills i need. They are so confusing and rude. I hate this pharmacy have always had nothing but problems.

 8 years ago (25-10-2017)

Horrible customer service. The the pharmacist Sujin Kim does not know the laws and should be fired and fined..
Unbelievable I will be calling their corporate office and Reporting the fact that I could possibly go into diabetic shock

 8 years ago (20-10-2017)

Horrible. My doctor sent a prescription there. My husband picked it up. 1.The important direction of not eating with food was cut off and not on the bottle. Poor warning!
2, I took medication as it was directed--I did my research. Then I had a bad reaction. My doctor said I was allergic. So I called the pharmacy to let them know and put it on my list of not to take.
3. Ordeal! For an hour I tried to telephone the pharmacy with their number on my bottle. Ordeal! First they passed me off and then their phone (accidentally) disconnected. I called back. After going thru their encumbersome message and pushing the appropriate number, a real person answered. I asked for pharmacy. She deliberately hung up. I called back repeatedly and they did not answer. What is going on? This is unprofessional. 
Would you want this lack of professionalism taking care of your prescriptions that will impact your body and well being????

 8 years ago (07-06-2017)

I normally don't write reviews but this experience set me over the edge.. This is not the first time but it will certainly be my last with Rite aid pharmacy! My son is really sick and was prescribed antibiotics yesterday at 2:00 pm. They did not have it ready... I came back today at 1:30 pm and the lady that was working the register said she needed my primary insurance information, I told her the kiddos only have that one insistence, she insisted I get the info to her... I asked why no one called me about this and she said hmmmm let me check in our system of anyone did notify you...Nope! I ask her how long will it take to make the medicine she said an hour after she gets the info.. okay so I get the info , she sends me over to the lady that deals with all the insurance information 🙄... this is what I'm told. So we already have all your information but the problem is your inurence says you have a primary which makes this one your secondary ... aha well that's not correct so you need to call them again and have them fix that.... what?!!! Where were you half an our ago with the ????? I call again and am told I have to wait four hours for that to get fixed an another hour for them to make the medicine! All of this could have been avoided if I had simply been called or given correct steps to make it right! But no they look completely lost and keep saying oh I'm sorry about that! Do your job and you won't have to be "sorry" .... on top of that there were three customers who were turned down because there prescriptions weren't ready or they "didn't have enough information!" Get your crap together Rite Aid pharmacy!

 8 years ago (07-04-2017)

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