Rite Aid

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Address: 9 Spring St, Gardiner, ME 04345, USA

Phone: (207) 582-3051

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State: Maine

Zip Code: 04345

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Reviews

First, I want to preface this by stating this is not a review about the store employees, but the pharmacy itself.

It's highly likely the other reviews are not exaggerated. At all.

I'm a medical professional and have had to contact this pharmacy frequently, for the last 10 years, regarding patient prescriptions. I dread having to call now, and hope and pray it's Mr. Pharmacist that answers my call and not Ms. Pharmacist. The first few interactions with her, I gave her the benefit of the doubt - maybe I misheard her, maybe she was having a tough day. Today, was the worst, an no question of imagining it. When inquiring about a prescription equivalent that would be more affordable for a patient, she looked up the info and stated "It's only $31......$31 is too expensive?" Her tone was one of incredulity - as if the patient should not have an issue with the price. I was taken back by her attitude and called her on it. Of course, she scrambled and stated she was asking me a question, as if repeating it back to me. I know what I heard - the tone she took, it was not a question for clarification. This was it for me, and I spoke with my manager who also has had the displeasure of dealing with Ms. Pharmacist and her unprofessional attitude. In sharing my encounter, two other coworkers also have had similar encounters with her. Wondering if there would be anything online for reviews, I look.....and behold! Several patients have also suffered her rudeness.

I just want to say, I've called on multiple other occasions in the last few months, and have interacted with Mr. Pharmacist - he is polite and very helpful, is not condescending or come off as if he's put out by my call. Yes, the previous pharmacist, Saliesh, was a peach. Always polite and helpful, even on days I could tell he was busy and feeling stressed. Not once was he ever rude. We miss him very much.

 9 years ago (29-03-2017)

The store workers are nice enough but the pharmacy has really gone down hill. I miss the old pharmacist. He worked there for years, was always kind and helpful. The new crew lost my prescription, and then said they never got it. They should review their cameras and they will see the day I handed it to the girl. I even remember asking her questions about it.

 9 years ago (15-04-2017)

The pharmacy used to be real good, but now it is very bad.  One woman pharmacist is usually rude. Her famous saying is "It ain't going to happen today." People need their medication and if the doctors office calls it in at 10:00 am you should at least be able to pick it up before closing. Four hours before closing I get, "It ain't going to happen today."  Needless to say, they lost our business that day.

 10 years ago (10-03-2017)

First of all on behave of the employees located in the pharmacy Dept. I'm genuinely concerned about the accuracy from the negative reviews that appear to be nothing less than inappropriate and rude!  pharmacy are very kind and efficient when it comes to quality service and accuracy! I have been using this Pharmacy for a few years now and I have never witnessed or observed any misconduct of professionalism nor have I witnessed any consumer treated/interact any less than my own friendly and helpful personal experiences! Quite honestly, I'm very disturbed after reading such hateful reviews and I'm quite appalled to say the least and it's definitely degrading and undermining to the high level of compassion and hard work each and every staff deliver to all of there consumers on a professional and compassionate platform that should never be underdimised because of 1 experience that may have been avoided through communication! I'm​ always offered advice and given the opportunity to ask questions relating to the medication I'm receiving in a very professional, friendly and timley manner! Everyone including myself are always given the opportunity to ask any questions or express any concerns! 

 9 years ago (27-03-2017)

This is the worst pharmacy that I have ever dealt with.  They are rude, unhelpful, and lazy.  They never make any attempt to solve a problem, and when confronted about problems that I was having, they told me to go somewhere else.  You don't have to tell me twice.  Unbelievable. The regional manager was supposed to call me, and I never heard back from him. I have moved on to the CVS inside of Target (Augusta) and they are great.

 10 years ago (30-01-2017)

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