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Rochester Regional Health Immediate Care - Penfield

  1. New York
  2. Pittsford Hospital

Reviews, get directions and contact details for Rochester Regional Health Immediate Care - Penfield

Address: 2226 Penfield Rd, Penfield, NY 14526, USA
Phone: (585) 388-5280
State: New York
Zip Code: 14526


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Reviews
This location used to be under different managemen and the service was par at best. The new ownership is awesome. I have taken all my kids there and always receive wonderful service and care. Today we went in for my son because he twisted his knee. The Dr. hung out and talked football with us for about 15 minutes after looking at his knee. Talk about bed side manor.
8 years ago (02-10-2017)
I went in and was greeted and asked to fill out information. Within 5 minutes was called back vitals taken and quickly seen by the doctor who was extremely professional and seemed genuinely concerned with my needs! I spent a total of 45 minutes there and will definitely go back if needed!!!
8 years ago (26-06-2017)
I have visited this urgent care a number of times including bringing my daughter in for a broken wrist. On ALL visits I have found the staff to be kind, considerate and quite knowledgeable.
8 years ago (01-04-2017)
Very bad experience to say the least. My wife and I took our 5 month old daughter there to have her checked for a possible ear infection. The doctor and the nurse that looked at her were both a couple quacks who never should've got their licenses. They both checked her ears and both said they were fine and couldn't figure out anything wrong when she was in clear pain and discomfort. Needless to say the sent us to Rochester General Hospital and the first thing the RN did was check her ears when we got to a room and she had to scoop a bunch of ear wax out of both ears in order to see in there just to find out she did in fact have an ear infection. The urgent care clearly neglected to properly look over her and didn't care to help our baby at all. We will NEVER go back there again and would suggest everyone takes their medical emergencies elsewhere.
8 years ago (19-02-2017)
Not satisfied with patient care at all. The medical assistant went over my medical history and current issue. The PA came in, didn't listen to heart or lungs (turns out I have pneumonia) and was just quick to transfer my care to the emergency room at Rochester General. They were 45 minutes away from closing so the rush to go home must have been the reason for poor patient care. Took my $100 and reluctantly gave me a cup of water when I asked for it (the rude, pregnant medical assistant literally rolled her eyes at me when I asked for it- again the rush to go home). Needless to say, I won't be returning.
8 years ago (30-01-2017)
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