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Rocky Top Log Furniture

  1. Tennessee
  2. Pigeon Falls Furniture Store

Reviews, get directions and contact details for Rocky Top Log Furniture

Rocky Top Log Furniture
Address: 1148 Wears Valley Rd, Pigeon Forge, TN 37863, USA
Phone: (865) 428-0882
State: Tennessee
City: Pigeon Forge
Zip Code: 37863


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Reviews
I purchased an outdoor swing with frame. The ordering process was fine, and they did come through with my request to get the item before Christmas. I picked up the item, so I cannot comment on shipping or delivery. The swing and frame required assembly, which is where I ran into several issues. The assembly instructions were VERY basic, and were missing several critical details. The main legs of the frame had pilot holes for the lag bolts, but the center supports had none so it was a guess as to where they should be attached. Also the pilot holes were drilled at an angle, so the bolt and washer did not sit flush. The braces also had pilot holes, but again no marks where they should be attached. I could only look at the picture and try to match it. The swing as a little better, except that none of the required lag bolts were included, forcing a trip to the hardware store. Another issue with both the frame and swing was inserting the large tenon joints. It was obvious that these were required to be hammered together, but it was not clear how far these should go. I was afraid to go too far or it might crack. And no mention was made of putting something between the mallet and the wood, so it would not leave any marks. So overall I think the item is of high quality, but don't try to assemble it yourself.
9 years ago (27-12-2017)
Bought a queen bed and love it . I had it shipped from the Pigeon Forge Tennessee office . It arrived in good condition and was packed real good . Their customer service was excellent.
8 years ago (11-05-2018)
Not impressed at all. We bought a piece of furniture from them, but could not load it to our vehicle. They said our bench would be labeled and that we could come anytime to pick it up. We dropped by about a month later with a bigger vehicle when we were in the area (2 hours of driving there!). Another sale person insisted that it was a certain bench that had not been labeled with our name. We told him we did not recognize it. He insisted that was it. We reluctantly took it with us. A few days later we got a call saying that we had the wrong piece and that they would deliver in January. We are in March and I have not heard from them at all. I called yesterday and left a message expecting a call this morning. I have not heard from them. I have called twice this morning and just called a third time and I am assuming they are seeing my number on the ID caller. First and last thing I buy from them.
8 years ago (19-03-2018)
Great friendly service, and beautifully built furniture.
8 years ago (10-05-2018)
Nice furniture, a bit pricey. The wood comes from Michigan.
9 years ago (28-01-2018)
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