Rogers Memorial Hospital

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"To request a free, confidential screening, call 800-767-4411.Rogers offers mental health and addiction services for children, teens, and adults. Inpatient, residential, and specialized outpatient treatment programs are available for OCD, anxiety, depression and mood disorders, eating disorders, and alcohol and opioid addiction.The Ladish Co. Foundation Center resides on the Oconomowoc campus and houses hospitality and spiritual care services, the Rogers Behavioral Health Foundation, the Rogers Research Center, and the Ronald McDonald House Charities Family Room Program.Have you or a loved one spent time with us at Rogers? Your experience matters. Visit our website to share your story. Visit our website for accepted insurance options."

Address: 426 Valley Rd, Oconomowoc, WI 53066, USA

Phone: (800) 767-4411

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State: Wisconsin

City: Oconomowoc

Zip Code: 53066

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Reviews

Rogers Residential program for Children with OCD in Wisconsin was life-changing for my nearly 13yo.  The campus and residence was beautiful, the staff were compassionate, and the communication was excellent.  We had a weekly hour-long conference with the therapists and psychiatrist.  My daughter benefited from meeting other kids struggling with similar issues.

They were pretty good until they kick you out When your kid gets aggressive I don't get why they don't Take aggressive kids If it's mental health Or behavior issues. Like it's very ridiculous. But otherwise doctors were good with medications. And pretty nice and nurses were nice.

My residential stay in the Trauma Recovery Unit in autumn 2021 lasted eight weeks. During that time, two RCSs in particular, Sophie & Olivia, were incredibly helpful on my mental health journey. They knew exactly what to do when i had very challenging episodes. In particular, Sophie was the first person on staff to really “see” me. She deserves accolades for her positive attitude, care for others, instincts on seeing how patients are struggling no matter how slight the manifestations are, and her excellent productivity at work. Moving on: The experiential therapy was also extremely beneficial. Michelle and Maisie, art and recreation instructors respectively, are two of the most amazing leaders in their field. They spoke with me and others in the most respectful manner. Finally, thank you Rogers for bringing back animal therapy. Miss Gracie and her handler Anne were wonderful. Overall, i trust the Trauma Recovery Unit residential program, along with PHP and IOP, the stepdown programs. They can seem very trying at times, but i am so glad that i stuck with it all the way through to IOP completion last week! Not cured there is no cure for PTSD, but definitely better. They equip patients with so many tools to pull out when everything is over-the-top overwhelming. Now i just need to tattoo all those great ideas on my arm so i can remember them all.   Thanks Rogers!

This place saved my life. I was in inpatient Oconomowok. I was skeptical because of the reviews and quite terrified but it went amazing. I was diagnosed within a couple days and they helped stabilize me. I had many nurses that pushed me to get well. I'll be going to residential as I did inpatient this past week. If you are desperately seeking help and your insurance covers it I recommend you go. Dr. Salami, Dr. Wall, and social worker Ty are amazing. Their dietitian is also incredible...along with all the nurses and all of the staff. Of course no one is perfect, sometimes you would get the wrong food, or maybe new staff was learning the ropes..but considering their level of care and all the patients and delicate cases they are caring for, Rogers is incredible and they try their hardest without a doubt. Hospitals and some doctors can sometimes have a lack of empathy especially after covid but this place does not. It's also very important you put in the work and trust the process. They guide you to help yourself. So if you aren't ready to help yourself  and you aren't patient, or you need to be in an actual hospital , then maybe this isn't the place for you. I've been to other clinics and this is top notch...Thank you for all you do.

I was in the depression residential program from June 2023-August 2023. Although many not all of the people who worked on the floor and did the general supervising can’t remember what this place called them my trauma has blocked most of my memories from here were good people who seemed like they genuinely cared, the therapists and psychiatrist were completely incompetent. My therapist was Dawn and my psychiatrist was Rickers. They both pretended to care, but I was overloaded on medication I didn’t need to be on that did not help me and I was constantly made to feel like I was a horrible person who was beyond help. I was put on a “peer restriction” with another resident, and although I agree with their reasoning, every single worker there had a different definition of what that meant. I got in trouble for things that I was told were okay. I constantly texted people outside begging for help to get out of this place. It’s made to help people who are mildly-moderately depressed who still have some hope. If you come in here with severe depression there really is nothing they are willing to do for you. I’ve had panic attacks, flashbacks, and nightmares since leaving. I became someone I had never been before. I developed shingles from how stressed out they made me, and there were points where I was absolutely hysterical going from sobbing to laughing on the floor. I usually am a very calm, stoic person who responds to anyone in authority with respect. But I don’t recognize the person they made me into in there. I once was having a panic attack in art therapy and Lacie told me I wasn’t. Her words were “I know what a panic attack looks like.” She did not know what my panic attacks look like. This place was dehumanizing and made me much more suicidal than I was when I entered. I almost pursued a lawsuit against them, but I was talked out of it because of how poor my mental health was coming out. I would never recommend this place to anyone with severe depression. Not to mention, while I was there there was major turnover with the people on the floors. It’s my guess that they realized how residents were being treated and no longer wanted to be a part of such an environment. The therapists are barely trained, they don’t even really do therapy with you. This place is a perfect representation of the failure of the mental healthcare system in the US.

This place saved my daughter's life. She left for Wisconsin depressed, suicidal, non-communicative, with extremely low self esteem and low self worth. She came home a well organized, confident and comfortable in her own skin young lady. She now has goals and she completes them with no procrastination. She is independent and talks to me about everything going on in her life. I am so happy for her. I am happy and thankful for this place helped my whole family heal. There is nothing negative I can say about this place. It was scary for me as a parent to let go but I had to. It was time. We live in Florida and she was across the United States and at times I didn't get to talk to her for days at a time. But it was so that she could work on herself. The people that work at Rogers are amazing, compassionate, nonjudgemental and they love what they do. That is hard to find when it comes to treatment centers and in mental health. I will forever be grateful to each and every member of the staff at Rogers. They literally saved my daughter's life. Life is tough. But she now has the skills, the confidence and drive to handle whatever life throws at her. Thank you Rogers Behavioral Health in Oconomowoc, WI. We need more people like you all in this world. Especially in behavioral health. Please keep doing what you all are doing. You have made a difference. Thank you with all my heart, Faith.

I was a patient here at 7 years old. In the Oconomowoc location. When I was admitted for inpatient treatment, I was neglected by the staff. They forced me to care for a 5 year old boy, had me eat a single meal, and the worst of it was they allowed teenage girls chase one another around with razers and knives. My parents actually had the get the cops involved because I was forced to stay for 2 weeks when it was supposed to be 3 days. ‍

None of my experiences with any part of this company have been pleasant. From being traumatized at previous stays to being lied to and about when looking for day group. The most recent is that today they told me I had to come for inpatient.  Said they called the local er ahead of time so I could be transferred asap. That wasn't true. I spent 7 hours waiting for them to call the er back, just for them to lie and say I had called them and told them I needed specialized care and they couldn't take me. Again, none of that's true. The er staff took my phone as standard protocol so it's not possible for me to have called. I also do not need specialized care. This hospital and company are very clearly not interested in doing the work they say they do.

I am saddened to read the comments about Rogers Behavioral Health. I was a patient 27 years ago and had so hoped when I looked this up today, things had improved.  I was lied to about the availability of the program I had come for. It was closed at the time I came. I was placed in a locked ward and that was the beginning of my traumatizing week.  I slept on my patio, in a hammock, for three weeks after I came home.  It was the beginning of my insurance benefit year and they used up all my mental health benefits for the year for this stay.  It looks to me that treatment has not changed that much and I suspect the same rationales are used when someone speaks up. These are sick people so they are not really credible  My suggestion is: "Trust your gut. If it doesn't feel right, it isn't right."

Edit: I sent a longer-winded version of these complaints through their website's contact form. Afterward, I received correspondence from Rogers, if that's what you want to call it.  They did send me a discharge survey, which I filled out as objectively as I could and sent back. But it was the final letter they sent that really blew me away. It stated that they take all complaints seriously, felt they'd been sufficient in addressing mine, and that they still stand by their treatment protocol and it's unfortunate I didn't stand to benefit more from it. I'm flabbergasted but not surprised.  Rogers is very good at gaslighting their patients, especially the ones whose test scores don't get better and are threatened with discharge. That's right, if you enter a program at Rogers, you need to know that if you don't start to get better right away, they will chastise you for it and you will be blamed for it. Personally I'm in outpatient therapy, comprehensive DBT actually, where I am getting a far better level of individualized care and undoing all the damage Rogers has done to me.  Mid. They only care about their success stories. But they never talk about all the people who are not helped by their programs. Who keep returning over and over again. I want to see more attention placed on relapse and re-admission prevention. The programs are also too short.  There's no room for true 1-on-1 therapy, and you can't even question the concepts being taught because the therapists are already trying to cram so much into each lesson. I've been to each level of care here and have done one of the PHPs twice. It's always the same. And the therapists are usually not great.  I am in no better a place than when I did my last PHP a few months back. And this time they didn't even give me a discharge survey or anything. So I'm leaving my opinion here instead.

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Rogers Memorial Hospital

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