Rooms To Go & Rooms To Go Kids Furniture Store - Baton Rouge

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Baton Rouge

Address: 6060 Siegen Ln, Baton Rouge, LA 70809, USA

Phone: (225) 292-6551

Website

State: Louisiana

City: Baton Rouge

Zip Code: 70809

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

This is the absolute worst experience I have ever had. My furniture never got delivered. The first attempt the delivery driver broke my furniture. And didn’t even attempt to deliver so they wouldn’t have to refund me my delivery fee. I waited a week for an “expedited” delivery in which the new delivery driver blatantly lied and said he attempted delivery. Stated that he “called and knocked” never happened. Customer service for this company does not care about you at all. The reply to a bad reviews is automated. They will do nothing to help you. They’re condolences are mediocre at best. Completely ruined my holiday for a piece of furniture I never reached my doorstep. The refund process is just as callous and careless as delivery. There are few places to find nice furniture in this city but this would be a horrible place to go. You will spend and exponential amount of money to be spit on after they swipe your card. The customer service department shouldn’t even exist because there is zero service. My patience was tried and I ultimately ended up with nothing but a tearful experience.

 7 years ago (20-12-2017)

I will never use Rooms to go for furniture again.  We bought over $5000.00 dollars worth of furniture less than a year ago from the Baton Rouge location.  Both of the beds we bought are broke.  My sons mattress is supported by a less than .5 inch piece of particle board.  One section of it broke and the mattress has fallen in.  My daughters trundle bed mattress is supported by metal tubes welded to a frame. According to the rooms to go rep, all of the damage was caused by excessive abuse by the owner.  The dang tubes on my daughters bed are welded to the frame.  No way in hell that she could have broken them.  Calling customer service did no good.  All they do is say "even with the warranty, we wont cover the damage because it was caused by the owner". When i asked for a manager, i was told that i would have to wait 48 hours for one to call me back.

 7 years ago (28-12-2017)

There’s only one main reason I didn’t give this place 5 stars and that’s because of the employee. No, I didn’t forget the s, just one singular employee. My husband and I wanted to get a new bedroom set so we looked here first. The employee that met us at the door was really nice but we just wanted to look on our own for a minute so he said to come back and get him whenever we were ready. About two minutes later another employee approached us asking if we need help. We told her we already spoke to the guy at the door, thank you though. She then proceeded to follow us around, pressuring us to buy the most expensive sets. After telling her 3 times what our price range was she became slightly hostile and pretty much told us we can’t afford anything unless it was from the bargain room (not true at all). After that we decided to leave. The minute she turned her back to us we literally ran out of the store, never to return again. And that’s why we are still sitting on a futon from Walmart. The End

 7 years ago (02-12-2017)

Biggest waste of time and money do not buy furniture or beds from here. Lied too. Showed up before scheduled manager was supposed to call never called. And received a rooms to go post card with the "you are important to us" quote scratched out with a Sharpe. F this place. I even called the corporate off office and no compensation for taking multiple days off work to wait at home for a delivery that never showed up.

 7 years ago (07-03-2018)

The most unprofessional people I have ever had to deal with. I'm so tired of trying to find a sales associate to help me and then finding them on their damn cell phones relaxing in a chair and shooting the bull with each other. Would it kill this company to put some work ethic polices in place and fire those that can't follow them? Newsflash to the sales people, the company isn't paying you to do absolutely nothing!

 7 years ago (13-01-2018)

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Rooms To Go & Rooms To Go Kids Furniture Store - Baton Rouge

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Baton Rouge

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