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Rooms To Go & Rooms To Go Kids Furniture Store - Osceola (Kissimmee)

  1. Florida

Reviews, get directions and contact details for Rooms To Go & Rooms To Go Kids Furniture Store - Osceola (Kissimmee)

Address: 900 W Osceola Pkwy, Kissimmee, FL 34741, USA
Phone: (407) 518-1273
State: Florida
Zip Code: 34741


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Reviews
Jason, store rep., greeted me. I hoped not to be followed and he did not. When I was ready to ask questions, Manny, another rep made sure to advise Jason. Jason was a Gem from beginning to end. He answered question, was very knowledgeable, patient and aware of my physical needs therefore offering several alternatives to the furniture I was interested in. Never once seemed annoyed or bothered by my going back and forth between selections and color choices. Jason, you are awesome. I purchased everything I was looking for with your help.
9 years ago (14-08-2017)
Great prices great Salesperson but the delivery came and there was a furniture missing. Now I have to wait a whole week. That is not how I planned to enjoy my new purchase
9 years ago (02-10-2017)
I had such a great buying experience last Saturday. Jason , sales representative helped me from the beginning to the end of the sale. He listened and provided me ideas with what I needed and more. He took the time to offer and put furniture packages together for me that fitted my needs. I even end up purchasing my daughter a bedroom set. Thank you Jason, I really appreciate your outstanding customer service.
9 years ago (07-08-2017)
!!!!BUYER BEWARE!!!! VERY LIMITED REFUND POLICY ON FURNITURE! My Cindy Crawford Colors Couch Collection came delivered to my home with a lot of damage on all three pieces. After reviewing the damage of the chunks of exposed wood that has been scrapped off the bottom trims, exposed dented wood on the legs, the center leg post bent all the way to the right side, hole in the fabric lining the goes across the bottom, creases in the fabric from rubbing against something to where I can see the wood outlines of the frame, etc.... I told them that I didn't want it. They pointed out that since I already threw away the old couch to make room for the new ones, to keep these until replacement comes. So the delivery guys convinced me to keep them. This was the second mistake that I made. The first one was going to ROOMS-TOGO to buy a couch set! DO NOT LET DELIVERY PERSONS LEAVE ANY FURNITURE IN YOUR HOME OR OFFICE IF DAMAGE. Have them take every thing back. This is the only way to get a refund. Maybe? Well my wife got home last night and pointed out that "if ROOMS-TO-GO damaged the couch's this bad on all three pieces, then our 5 children would damage this couch's easily." We did explain our big family to the sales person and explaining our home situation with our kids. When we saw the grey showroom Cindy Crawford set, it was set up different then we needed it to be for our home. We were told by the sales person that this couch set would be a great fit for us. He pointed to a poster and said we could pick design we needed to fit our home. This poster had different styles on position and color. Because they don't have the type we pick in this location, the sales guy had to order it online and then it would be delivered on Tuesday. He recommended stain protection and extended warranties because of our children, which we bought. I want to point out again our set was not in store and was ordered online from that store. Well after the damage we saw, we determined that this couch is not for us. I called corporate today and spoke to Ashley. She explained to me to different ways to exchange and refund. Most of them were NO REFUND, ONLY RETURN for EXCHANGE. If you were to buy furniture in store you have 48 hours before delivery to cancel for refund. If furniture is delivered to your home and left, You have 48 hours to find damage and report it for exchange and then finally after some back and forth, she said if we (meaning my wife or myself) or the ROOMS-TO-GO location had to order the furniture online and then be delivered I would have 48 hours to refunded for damage or didn't fit. Bingo, that's exactly our situation. She told me that corporate doesn't handle exchange or refunds and that I would have to call the sales person at ROOMS-TO-GO. Basically passing the buck back to sales people! WHAT? WHY? AREN'T I DEALING WITH CORPORATE? !CORPORATE HANDLES WARRANTY and DELIVERY EXCHANGES! I called back to store they said "No refunds" then corporate again which sent me back to the store again. Finally I spoke to Jason the store manager, just for him to explain to me that there would be NO REFUND. Because they have that grey Cindy Crawford on display. I explained that we pick off a poster and that the Grey set up is different from the one we ordered online in the store. Still we would not qualify for refund. My Cindy Crawford Couch's that was ordered online by their sales guy but did not qualify because of this display. So after hours on the phone to resolve this, I have to exchange and they won't pick up the damage couch's until I come in and pick another and only then will they pick up the damage couch's. I paid over $2,500.00 for the CINDY CRAWFORD COLOR COUCH SET and 2 days later my damage furniture was delivered. Now I have to go back and start this process again with five kids in tow before 30 days are up or I'm stuck. They sold me a top of line couch set that they destroyed easily, and now want me to trust them on a new couch. I WANT MY MONEY BACK! !!!AGAIN, BUYER BEWARE, VERY LIMITED REFUND POLICY!!!
9 years ago (02-08-2017)
Lots of nice furniture with a lot of variety. Priced reasonably. Staff helpful but not pushy.
9 years ago (19-10-2017)
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