Round Table Pizza

Reviews, get directions and contact details for Round Table Pizza

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At Round Table Pizza, we've enjoyed a heritage of creating high quality, innovative pizzas for over 50 years. From our founder Bill Larson's first little Round Table pizza parlor in Menlo Park, California in 1959 to hundreds of restaurants across the west coast thriving today, Round Table has always stood for freshness, innovation and craveable flavors in everything we serve.

Address: 245 Mt Hermon Rd, Scotts Valley, CA 95066, USA

Phone: (831) 438-5446

Website

State: California

Zip Code: 95066

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Reviews

I had a great Experience. Staff was super thoughtful and friendly... Very on time with the pizza are server was Bernie he was so sweet and patient good worker thank you roundtable 👏😊

 8 years ago (09-07-2017)

I take time to reflect on my experiences over time in order to prevent writing in frustration or without considering the perspective of employees of the service industry. 

The TL;DR version goes like this: Over the last month or 2 I've ordered the same pizza 5 times. They have gotten the order wrong 4 times, but when confronted they try to make it right. 3 stars is fair because the food is good and the staff is cooperative when they error. But I don't understand what's so difficult about putting the correct toppings on a pizza when the toppings appear on the receipt and presumably get communicated to the staff.

Full Version (if anyone is interested):

I order a specialty pizza - The Italian Garlic Supreme - and I tend to get it delivered because I'm originally from a small town that didn't have any restaurants with delivery services, so having food brought to my door is still a novelty. 

The pizza usually arrives without the green onions, a topping that is included standard with this pizza. The first time this happened I let it go. I figured, "meh, probably training someone, whatever". The second time I order it - a week later - Same issue. I called them up to let them know this happened twice now and they offered me a discount on the pie. Cool. Third time...same issue except while ordering I ask if they have the green onions and get verbal confirmation that they'll make it on the pie. When the pizza arrived without them I called again and they offered to send the driver back out with the onions in a plastic cup. I thought that was kind, but it was already 9pm, I hadn't eaten since breakfast, I had to work the next day, and I didn't want to wait up and let my pizza get cold, so I declined and was offered a free pizza next time I ordered. I accepted. 

Fast forward: I try to redeem my free pizza and its a different manager who is suspicious and doesn't understand why that would happen, and treats me like I'm trying to pull something because the previous manager didn't leave a note like she said she would, but they give me the free pizza and it's perfect! Yum!

Most recently: I think I have it figured out. I ask for EXTRA Green Onions. That's right! if they don't put their standard topping on their own pizza I'll draw their attention to it! Didn't work. Pizza arrived tonight without green onions. I'm starting to feel like they're screwing with me. I call back and admittedly was a bit rude - They asked me if I could hold and I was like "No!" - and was offered a free pizza next time, but after my last experienced I declined and they gave me this one free. 

I'm not trying to be unreasonable, but I know what I want. And according to their MENU I should be able to have it. Further, when you're spending $30 on a pizza you want to get what you want. 

Overall, the food is good and the people are friendly, but getting what you order is not easy. And if you can, pick up is better. When you order delivery they say 45 minutes to an hour, but in my experience its usually a little over an hour and the pizza is sometimes luke-warm.

 8 years ago (28-06-2017)

RAN OUT OF CHEESE!!! Drove all they way there and then was told to wait which I did for 20 mins only to find out they had no cheese which meant they had no pizza. Would have been really nice to let me know that before I ordered. So that was a whole hour of my life I'm not getting back and I still have no food. Permanent resident that has lived here for over 30 years, and this will not be forgotten anytime soon.

 8 years ago (21-02-2017)

We came in a large group.  They did a great job taking care of us. It's a pizza joint ..not the Hilton duh.  Great job!

 9 years ago (28-12-2016)

"What's the Polynesian sauce?", I asked him and he did a great explanation!!
Loved the wings, with the Polynesian sauce and OUTSTANDING SERVICE!

 8 years ago (25-02-2017)

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