Russell and Ballard Jewelers

Reviews, get directions and contact details for Russell and Ballard Jewelers

About

Since 1995, Russell & Ballard Jewelers has been providing superior services with a friendly smile. Walk into our relaxed environment, and immediately feel welcomed.

Story

Russell & Ballard was formed by Ken Russell and Collin Ballard after working together at local jewelry stores for 20 years. In 1995, they opened Russell & Ballard Jewelers. Russell & Ballard offers over 60 years combined experience and wants to share their expertise with you as you invest in a piece of jewelry for yourself or a loved one.

Address: 5751 Byron Center Ave SW, Wyoming, MI 49519, USA

Phone: (616) 261-9800

Website

moc.drallabdnallessur@ofni

State: Michigan

Zip Code: 49519

Opening Hours

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

Russell and Ballard has always been my go-to place. Ken has been the best. He always goes out of his way to make sure he understands what I am looking for and provides exactly that. From custom pieces to off the shelf items, they have always delivered. One time he didn't have exactly what I wanted. He brought in multiple (Must of been 10+) pieces for me to look at. He didn't have to but he did. Russell and Ballard is the only place I will purchase from. Hands down they will deliver what you are looking for. I have been buying from them for 20 years. They have never let me down.

 8 years ago (20-12-2017)

I've had no issues with either piece of jewelry  we purchased from this establishment. I do however have an issue with their ethics. 14 years ago we bought our wedding bands on a referral from a good friend. I had an engagement ring from a previous relationship that didn't work out. Ken offered to buy it or put it on consignment and strongly believed it could be sold relatively quickly having looked it over and determining it's fair market value. I opted for the consignment and over time, I'd call every few years just to make sure it hadn't been overlooked. I really did not want the ring back as it represented a difficult time in life. Today, I worked up the courage to retrieve it. Receipt in hand, I walked in and was politely greeted. I presented my documentation and after a short time was told it couldn't be located! I left with the understanding I'd be called back in a few days. 15 minutes later I received a call that it had been found. It absolutely bewilders me that after all these years, no one from this establishment had a customer looking for a value priced princess cut diamond ring and reassures me now that my interests were never a priority. 14 years is a long time, I guess that's why my ring wasn't important after the check cleared the bank for our purchases and obviously never presented as an option for someone, simply stuffed away in a safe until this day arrived. Thanks for the memory.

 8 years ago (07-10-2017)

Got a watch as a christmas gift this year and needed a few links taken out. Stopped in to Russell and Ballard and within minutes they had it fitted perfectly free of charge. Staff was extremely helpful, polite, and welcoming. If I am in the market for anything else they will be my first stop!

 8 years ago (23-12-2017)

Everyone at Russell Ballard has taken excellent care of us.  Whether buying jewelry or having repairs done the service has been wonderful.

 7 years ago (04-01-2018)

I brought in two rings for simple repairs.  One ring they attempted to fix three times and every time I got it back it was worse than the time before.  The second ring was two attempts but I quit after second try because they had scratched the two gemstones so bad that the stones were destroyed and it was a family ring that had been worn for 35 years.  If you need repairs do not go here you will be greatly disappointed.  They might even call you a liar.

 7 years ago (13-01-2018)

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