RUSSELL CELLULAR SEDONA

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Verizon Authorized Retailer – Russell Cellular

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Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation’s largest Verizon Wireless Retailers.

Address: 100 Verde Valley School Rd #111, Sedona, AZ 86351, USA

Phone: (928) 204-0600

Website

[email protected]

State: Arizona

Zip Code: 86351

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

The experience in the store was wonderful. I was told I got a free upgrade and no buyout fee for my old phone. Then, I receive my bill.. almost 200.00 for my buy out, was a surprise. Because this is an independent dealer Verizon can't help with errors. They took no responsibility for their error. Made it seem as if I was trying to get out of my buyout. I spoke with the manager whom is also the one that was so excited to sell me a new phone, with no upgrade or buyout fee, as she stated "you're lucky". Steer clear of this business, if an error occurs Verizon can't really help and the employees clearly take no responsibilities for their errors. Luckily Verizon credited my account the 187 buyout. Poor after the sale CS. Beware.

 10 years ago (29-11-2016)

manager Chad is horribly rude and sexist. :/

 9 years ago (31-10-2017)

Don't know what every one else is talking about but they are great and knowledgeable. Thank you! AFP

 10 years ago (10-03-2017)

Great service love the people there

 9 years ago (07-10-2017)

I purchased a samsung cell phone on November 25th 2015 and was told I would have a rebate of $200.  As of this date, 3/4/16, I have not been able to talk to anyone who can help me and will have to hold while 35 people ahead of me are helped on the phone.  I feel the people at the store need to be clear when telling me I will receive a rebate and need to be willing to help to make sure that promise is fulfilled.

I have talked with four people at this store and at the one in Cottonwood.

Each time I go to this store, there are new people (sales people) there.  Why is there so much turnover of employees?  Why can't someone help me and why do people promise something they cannot give?

 11 years ago (04-03-2016)

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