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Saint John Airport

  1. New Brunswick
  2. Port Saint John Parking

Reviews, get directions and contact details for Saint John Airport

Saint John Airport
Address: 4180 Loch Lomon Road, Saint John, NB E2N 1L7, Canada
Phone: (506) 638-5555
State: New Brunswick
Zip Code: E2N 1L7


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Reviews
Lovely, tiny airport. Good cafe and gift shop right next to the departure gate. Extremely friendly and helpful security and check-in staff. Good selection of car rental companies right next to baggage claim.
9 years ago (15-08-2017)
I arrived at the YSJ, at 3 am, recently, to discover that my flight was cancelled to Toronto. Weather was bad in Toronto, severe thunderstorms. I know there isn't much we can do about Mother Nature, and I also know that Ticket agents scramble to find another suitable flight. The customer service that I witnessed this morning had much to be desired. The line of customers extended out the door, I'm sure this isn't a normal scenerio, on most days. I was in the line for 4 hours and finally got my turn at ticket counter. I was told rudely and loudly to, "Go back to the line, I'm taking customers for Montreal flights." Ok, these people need to get through or they will miss their flight, no problem, I get that. I have worked many years in customer service, and I would never speak to a customer in that manner. I don't know if your staff take mandatory education on customer service skills or not, I would recommend it. A smile, a thank you and a please can go a long way. Simple respect and being courteous to your customers can change a bad mood into a better mood, especially with tired, frustrated customers. I could hear staff at baggage check barking out orders to customers, not a pleasantry to be heard. I know we all have bad days, these employees represent your business. I hope my next experience will be better. I do have to say though, the ladies at the cafe were wonderful...great customer service there.
9 years ago (05-08-2017)
This airport is a small airport, have a place to grab a snack and is quick to get through.
9 years ago (31-07-2017)
Small town airport. Food is expensive. Staff is very friendly. Quick in and out. I like that. Clean airport.
9 years ago (13-07-2017)
Was at the front Cargo desk waiting to ship something off. I rung the doorbell 3 times, waited 15 minutes. In the back area I could hear the cargo guy, Richard, say "I'm writing you up, a**hole. If I ask you to do something I expect you to do it, a**" to his coworker. Then he comes out and rudely asks me "What do you want?" instead of "Hello sir how can I help you?" Now aside from his rather narrow vulgarity vocabulary, he has pathetic customer service skills and extremely unprofessional behavior. This airport should be ashamed to have to employ such deplorable person.
10 years ago (22-02-2017)
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