Salus Physiotherapy Clinic

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Address: 105-1765 8th Avenue West, Vancouver, BC V6J 5C6, Canada

Phone: (604) 874-9746

Website

State: British Columbia

Zip Code: V6J 5C6

Reviews

Len is an absolute master. Specialist in sports injuries and climbing ie. exactly what I needed. Seen him a few times, every time he has fixed quite long-term debilitating injuries in a session or two. Super nice and really knowledgable.

 9 years ago (18-10-2017)

I went to Salus under recommendation from a friend of mine to see Dave Kwan after I was involved in an ICBC-covered cycling accident last year. 

Dave was absolutely great.  I only had two appointments with him and the pain caused by the incident was gone.  During each of these appointments he explained exactly what he was doing, why he was doing it, and made me feel at ease.  He's a true professional in the field. 

So why the two stars? 

Seven months go by and out of the blue I receive an e-mail stating I still owe money to Salus with no explaination. I was very puzzled by this and called their front desk, asking them about this outstanding amount.  I was able to present the receipts from my appointments; but they had told me that the outstanding amount was because I  failed to fill out a form asking for  ICBC claim details which was supposedly given to me on my first appointment to take home. Additionally, because a 3 month period had elapsed from my last appointment, Salus could no longer go to ICBC for remuneration leaving me with very few alternatives.   Bluntly put, the portion that was to be covered by ICBC could no longer be claimed by Salus, and so they were coming after me. 

However, contrary to what I was told over the phone, I received no paperwork from Salus on my first appointment; instead, I had provided the front desk with the ICBC claim number along with the name of my adjuster (which were details that were supposedly missing).  Additionally, I had distinctly recalled that  on my first appointment, the receptionist stated that Salus would take care of things with ICBC and give me a call if there were any additional questions or concerns.  I had received no such call.    

Given this interaction, I would argue that Salus did not keep me well informed of the ICBC processes relating to payment for services provided, having not received a notification or reminder that there was a three month expiry from my last appointment.  Furthermore, I felt that customer service communications left something to be desired. I am disappointed with the way things were handled and cannot see myself coming back here in the event of another ICBC claim, even though Dave is an excellent physiotherapist.  

If you do decide to go to Salus under an ICBC claim, I would recommend:
- pay the full amount for services rendered up front and go to ICBC for reimbursement  on your own instead of trusting them to do it.
- see Dave.

 12 years ago (02-04-2015)

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