Sauder Woodworking Co

Sauder Woodworking has THE BEST customer service I have ever encountered! I bought a cheap writing desk for my office and there was missing a part. I got online and web chatted a customer service rep and told her about the missing part and she said "No problem. We will ship a new part to you right away. Expect it to be there in 2-4 business days." So my office was closed when UPS tried to deliver it and they were supposed to try again the next day but never showed up. Apparently it got returned to Sauder. They contacted me by phone and email to let me know and to ask if I still needed it. I just called their support line and a VERY nice lady said it had been sent First Class (so apparently needed a signature), got the correct address, and said I can still expect it in 2-4 business days!! They paid First Class shipping TWICE for me. I am blown away! I think I might be a lifelong customer!
5 8 years ago (12-04-2017)

Saunders is a great company with fine products. They treat their employees well.
5 8 years ago (06-07-2016)

SAUDER WOODWORKING COMPANY IS AN GREAT COMPANY THAT PROVIDES QUALITY FURNITURE FOR ASSEMBLY AT A REASONABLE PRICE. SAUDER STAFF ARE KNOWLEDGEABLE, PROFESSIONAL AND A PLEASURE TO DEAL WITH!!
5 12 years ago (31-07-2013)

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4 8 years ago (25-07-2016)