Sears Outlet

Reviews, get directions and contact details for Sears Outlet

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"Come visit your Local store today!"

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Sears Outlet in Clearwater, FL offers top brand home and major appliances at deep discounts and a great selection of lawn and garden products. Shop our inventory of refrigerators, dishwashers, washers, dryers, microwaves, lawn mowers, air conditioner units, and more, and save up to 70% off retail prices! Come by and get to know us!

Address: 5251 110th Ave N Ste 120, Clearwater, FL 33760, USA

Phone: (727) 573-5811

Website

moc.sohs@laicos_ohs

State: Florida

Zip Code: 33760

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Reviews

Very dissatisfied. I ordered a refrigerator thinking I got a good deal. It was delivered within 3days. The very next evening the fridge stopped cooling and all my stuff were defrosted. Called up customer service and was transferred around and got no where. Finally had to call again and set up a appointment. Technician don't work weekends so I had to wait til Monday. Diagnosed the compressor is bad!! Parts were rushed ordered to get here over night. Waited 3 days nothing, I get an email that they rescheduled me for Monday. I get another email next day stating now I have a case number and have to wait on a manager and still no parts have been shipped. 

I can't return the damn thing because according to Sears outlet warranty, it has to be deemed unrepairable first.

I can't be compensated for all my food and over 400lbs of ice for the pass 13days because that is dealt with the food loss department and i have to list everything and how much it cost and show pictures for them to decide what I should get.

I have to wait til Monday to get a call from a manager but apparently they don't work Friday's either. They can't push my appointment to Sooner. BULLSHIT!! Technician told me what they're  trying to do is push me out of my 30days return. And I could fight it and bring it to corporate. But with 2toddlers I'm literally drained to fight this. I just want a working refrigerator.

 9 years ago (19-04-2017)

WORST CUSTOMER SERVICE!!! Do not ever step food in this establishment! There is a reason for the terrible rating and in my opinion this rating is exceptional for the quality of the store and it's employees. We purchased a refrigerator and accessory for our washing machine and dryer here. After getting the accessory home we were told that this "universal" unit actually did not fit with our washing machine and dryer. We were then told when trying to return it that it was out of their control and they could not help us. We have also been back and fourth between LG and this outlet on who's responsibility it is to fix our refrigerator that was delivered broken (the door had to be removed to bring it into the house and was removed incorrectly so the water and ice machine no longer work). When trying to resolve these issues the store manager who was on duty was beyond rude and had an attitude I have never experienced when dealing with a customer service issue. The result was a screaming match between customer and employee which is beyond outrageous. We have been trying to resolve this issue for 3 months now and haven't gotten anywhere. I will never return to this store and highly advice everyone else to steer clear. The way they treat their customers is completely unacceptable.

 9 years ago (24-04-2017)

This place is awesome! I found a great deal on washer and dryer for my new place. It was at a lower price plus got delivery and a warranty for at a price I loved. I will tell everyone to shop here.

 9 years ago (22-05-2017)

Great store with a very helpful staff.  The  manager James went above and beyond to help me find a dishwasher after mine went out.  It matches my kitchen and looks amazing. I got it with a 5 year warranty all for under 500 dollars. I will recommend this place to everyone!

 10 years ago (10-02-2017)

This place is a SCAM!!!!!!!!

Bought a stackable washer and dryer scratch and dent. It appeared to be new aside from a few scratches. Got it home and it made loud noises and shook. 
So i Called them to report a problem. 
They told me my only option was to purchase a warranty for $250.
Then they would send someone out to take a look.
So i replied what about the manufacturer warranty and they said since i bought the item at an outlet there is no warranty through the manufacturer. 
This place is a scam and should be shut down. The amount of time and energy wasted i should have bought new in store instead of trying to save a couple hundred bucks.  You get what you pay for i guess. 
I am filing with the BBB and i have contacted my attorney to see what options i might have to go after them.
Avoid this place at all costs.....
They are not a credible outlet, they will rip you off and later agree with you that its policies are shady. STAY AWAY!!!

      
      
      
 9 years ago (29-05-2017)

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