Seattle Credit Union

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Address: 17250 Southcenter Pkwy Ste #132, Tukwila, WA 98188, USA

Phone: (206) 398-5500

Website

State: Washington

Zip Code: 98188

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Reviews

Part 2:
It was when I confronted this employee to ask how I was supposed to get the denominations I wanted that I realized the primary flaw of this local hangout; a horde of people forming a semicircle around this employee was privy to our entire conversation.  There I was, waving around $500 in 50s, just wanting answers, insecurity and awareness washing over me like that skinny-dipper in Jaws.  And in case you are still reading and mildly invested in my experience, I was given two options: 1) I could drive to the Georgetown location (here is where I began muttering foul language under my breath)… or 2) I could sit at the ATM and request $20 repeatedly.  I chose the latter option, partly out of spite, but mostly because Georgetown is the last place I want to go at 4:30pm.

I suppose that’s it.  That’s my harrowing tale.  20 minutes later I was walking back to my car, fire in my belly and hatred in my heart.  I’d like to think I spent the drive home concocting a revenge scheme, but the best I came up with was writing this weak review.  

Please, heed my warning.  It is not typical for a company to try to make their product/service worse.  I am still trying to wrap my apparent old-school brain around this idea.  Maybe you are cool with a scene resembling a sitcom set.  That’s great!  Maybe you will form life-long friendships and head to the Southcenter SMCU to hear all about Carrie Bradshaw’s latest love interest.  I envy you.  Just please, for the love of Nick Jonas’ sweet biceps, don’t talk finances.  This is not the place for anything bank related.

 9 years ago (16-08-2017)

I absolutely love banking with smcu.  The new location in Tukwila doesn't jive with me.  Parking is going to be a challenge when all I want to do is hop in and hop out.  Maybe get like 6 parking spaces reserved for banking only. PLEASE

 9 years ago (02-09-2017)

Part 1:
I am a millennial.  I am hip with the times.  I am not the person who speaks to a manger.  I am writing this review to warn all readers to avoid this location unless you want to leave feeling irrationally angry and questioning the meaning of a capitalist society. 

Forget that I drove to their old location first.  Forget that I circled their new parking lot a few times, oblivious to the sign-less store.  I want to fast forward to the moment I opened those doors and was met with a sight so unfamiliar, I had a mild existential moment.  STOP READING IF YOU ARE A HIPSTER.

This location is not a bank.  This is a sad attempt at a local hangout.  At first glance, I considered the possibility that I may have entered a coffee shop by mistake, or maybe the twilight zone.  Then, as if frozen in a limbo of deciding to take another step in or leave, I scanned the room.  Two long tables with tablets and bar stools are the focal point.  Seated (read staged) along the tables were two employees, who I tell myself must be washed-up bankers, ready to interact and teach you how to use the technology available to you.

There are a few ATMS in the room, an office surrounded by glass, a coffee/tea station, a wall of propaganda, and lots of seating options.  I took a step outside to call my mom - millennial, remember? - she assured me it is a bank, and I should approach one of the employees if I am confused.  I am not sure why I chose to re-enter the building.  Maybe it was because I value my mother's advice.  Maybe it was out of curiosity.  Or maybe it was because I actually needed to go to a bank.

I took a deep breath, simultaneously squashing my self-pity and bolstering my confidence.  I was on a mission.  I re-entered the building.  There were a few people waiting for help, but none forming a line.  Immediately, my posture shrugged.  I was out of my element.  I took a seat near the door, feeling small and helpless, hoping I could deduce the line order by just observing everyone else’s behavior and stance.  The poor souls seemed just as devastatingly confused as me.  The burden of managing the line was on the employees, and they were not good at it.  I was approached as next in line.  I went to kindergarten and learned line order is a big deal, so I declined.  Instead, I used this as an opportunity to eavesdrop, and was left highly uncomfortable with the amount of personal information I overheard.  
Finally, it was my turn.  

I approached the lady with assurance in my stride and vibrato in my voice.  “I need to cash this check,” I said with relief.  Finally saying it released a tension, and I knew I would soon leave having my needs satisfied.  I was met with a look of annoyance.  She motioned toward the ATM, and asked if I had a debit card.  She told me that the easiest way for me to cash the check would be to deposit it, using the ATM, and then withdraw the cash amount.  This did not sound like the best solution to me.  To me, the most logical option would be to have a functioning bank that could complete such a simple task.  I complied.  I had never used an ATM and figured that I might as well try something new.

Holy Hannah!  Did you know you can’t select denominations when using an ATM?  That lady knew.  The machine spat out a bunch of 50s.  Super helpful when I wanted 5s, 10s, and 20s.  So I asked.  This lady’s condescending tone, married with her word choice, was deliberate in making me question my existence.  It was as if everyone should be able to navigate a want-to-be Central Perk of money management, and I was an incompetent child who should get with the times or leave.

 9 years ago (16-08-2017)

Family has been with them for 40 years will leave with the way they have been lately. They switched locations and we haven't seen anyone from the old location. All the new employees have been rude and do not want to help and send you to a machine. My mother was literally told go somewhere else if you want help. 

 9 years ago (11-07-2017)

Extremely hard to find with its ridiculously small sign. Interior looks extremely unprofessional, and employees were rude. Would not suggest banking here.

 9 years ago (21-07-2017)

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