Secrets Salon & Spa

Reviews, get directions and contact details for Secrets Salon & Spa

Address: 1481 NJ-23, Wayne, NJ 07470, USA

Phone: (973) 633-1330

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State: New Jersey

Zip Code: 07470

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Reviews

DO NOT GO HERE!!! The owner is rude and has ZERO customer service skills. I had an appointment and arrived 5 minutes early. The lovely lady at the front desk (only nice thing about this establishment) informed me that they had left me a message two hours earlier cancelling my appointment as the woman who was going to perform my service called out sick. I wasn't home when they called and did not get the message. I had asked to be called on my cell phone, not my house phone. I planned my entire day around this appointment. I was told someone would call me back and reschedule my appointment. A week and three days passed and no one called me back. I called them back and spoke to the lovely lady again. But after rescheduling my appointment, I asked to speak to the owner. He called me back two minutes later and was extremely rude to me. He yelled at me and said ugly things to me and told me all my future appointments would be cancelled and then he hung up on me. I am not sure how HE can treat customers this way, especially customers who they wronged in the first place. He is a very ugly person and I would never want to deal with him or his salon again and so I am glad he cancelled appointment because I would never step foot in that place again or let anyone in that place touch any part of me.   I will let everyone I know what happened to me there and continue to let people know as I meet them, that they should never ever visit this establishment unless they want to be treated rudely for no reason at all. I won't even say to visit at your own risk, I say just please stay away. There are so many other local establishments that cater to their customers and make you feel welcome and so why would you ever choose to go to a place like this?

 9 years ago (25-02-2016)

Loved this salon. It has only been in this location a year. I saw ad and tried it out.
It was a great experience. Stephanie colored my hair to the exact shade I wanted.
The haircut and blow out was complimentary for a first time csutomer and
it was the best I have had in a very long time!
I will definately go backand will probably try their keratin treatment special in July.
Try this salon out. It is clean, the prices are reasonable and the people are very nice.

      
      
      
 10 years ago (11-07-2015)

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