Sembower-Mikesell, Inc.

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Address: 1711 Douglass Dr, Pittsburgh, PA 15221, USA

Phone: (412) 241-0195

Website

State: Pennsylvania

Zip Code: 15221

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Reviews

We started off with a hot water tank that was under warranty, the parts are covered for another year. Sembower-Mikesell Inc is the manufacture service provider, so we call them.  The call starts off with "great you're tank is still under warranty, we can send someone out to service it", then I ask can you tell me what the fees are?  "Well there's a service call fee of 40 dollars then there's the hourly fee, then there's a parts fee", "oh I thought the parts were under warranty", I say "well they are but we charge a parts convenience fee"(isn't that why people call you, that's like Pizza Hut charging a convenience fee for pizza delivery)... so basically I'm paying for the part and in some cases maybe more than the part (thermocouple at Homedepot is only 12 dollars).  

Here's where it gets messy.  So the person comes over and installs a new part.  Claims that they cleaned out the burner chamber of soot and you're all set.  Well I laid on the floor the previous night looking into the chamber to see if I could see anything before calling them and I saw the same soot in the chamber that was there after it was "cleaned".  They didn't replace the most common issue with hot water tanks the thermocouple, instead they replaced a more expensive part so they could charge the parts fee and also get the money from the manufacture.  All knowing that I would be calling several days later to ask for help again... 

Before the person even looked at out hot water tank he walked in and just said to my wife "So... do you want me to give you a quote for a new hot water tank?"  He didn't even look at it!  So I call to let them know that "A" the tank is still not working... "B" that their person said he cleaned out the burner chamber which he didn't... there was no "Oh no" or anything of the sort.  Only a "We can have someone out there on Monday", great is there additional costs?  "We we can waive the service fee, but you'll still have to pay the labor and the parts fee".  Wow.  Just wow.  Then they go on to say, "There were other parts in that kit that we can put on that we didn't", they just decided not to put all the parts on that were in the kit.  I hired Sembower just because I didn't have the time and was going to be out of town now I'm doing it myself Homedepot thermocouple here I come.

 15 years ago (05-12-2011)

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