Servpro of Lombard/Addison

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About

A leading fire and water restoration company serving Chicago's Western suburbs.

Story

Servpro of Lombard/Addison is a leading fire, water, mold, and bio-hazard clean-up and restoration company serving Chicago's Western suburbs. Based in Addison, IL our trained and certified crews are dedicated to providing top-notch professional customer service and the best quality restoration work in the area. As part of the nation's leading restoration franchise system, we promise to "make it like it never even happened"!

Mission

To be the best remediation and restoration company in the region by providing the best customer care, quality technical service, and treating our customer's property as if it were our own family's.

Address: 703 Annoreno Dr #5, Addison, IL 60101, USA

Phone: (630) 543-1700

Website

moc.36501orpvres@eciffo

State: Illinois

Zip Code: 60101

Update Info

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Reviews

We called because we discovered mold in our exterior wall.  We spoke to John and he was incredibly helpful.  His knowledge was excellent and I felt very comfortable with hiring his team to handle the issue.  I would highly recommend them.

 9 years ago (20-07-2017)

The new owners are really on top of it! The work is quick and quality! Love everything they can do and will definitely recommend to everyone!

 9 years ago (08-06-2017)

The worst decision I have ever made was hiring Servpro in Lombard to repair our house that was destroyed by flooding.  

Our house flooded in September 2013 due to faulty plumbing.  24,000 gallons of water poured from the 2nd floor all the way to the basement resulting in 75% of the house having to be gutted.  We hired Servpro in October to begin repair work.  They were pleasant to work with at first, promising that we would be in our house as early as Thanksgiving and as late as mid December.  The project started off well and then turned into a complete nightmare.  

The house was not finished by Thanksgiving, nor was it finished by Christmas.  By January, Servpro began asking us for more money, though their contract stated that they get half up front and the other half upon completion of the project.  Despite this, we still gave them an extra $25,000 to get the project done because they said they could no longer continue working on it unless they had more money.  

But rather than finishing our house, they took on other projects and put our house on hold.  They made promised that contractors would be there working, but countless times I would go by the house and no one would be working or was even there that day.  

We finally had to get a lawyer involved, and Servpro rushed to complete the house. We moved back in on April 1st, 2014, 5 months after the estimated completion date.  Our house was newly constructed, only 6 weeks old when it flooded, and we had to live in an apartment for 7 months.  When we moved back in, we expected the house to only look 6 weeks old, but the workmanship was substandard. 

We've had to hire contractors to repair the work that Servpro did and we still have many repairs to make.  Needless to say, we refused to pay them for the remainder of the work, and finally proceeded with arbitration with the company which resulted in a good outcome for us. This debacle has lasted us 14 months and we are finally settled back in our home and done dealing with this company. 

Do not hire this company for any work that you need done, whether small or large! Their contractors do horrible work, the owner and project manager have no control over them or the project,  and they will take on other smaller, quicker projects for quick pay when they should be focused on yours! They took complete advantage of us and I would not wish this experience on anyone.  Do not make the same mistake we did!

 12 years ago (10-12-2014)

Fast quick and professional

 9 years ago (28-04-2017)

Best of the best!

 10 years ago (18-06-2016)

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