Servpro of Martin County

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Address: 879 NE Dixie Hwy #5, Jensen Beach, FL 34957, USA

Phone: (772) 334-8762

Website

State: Florida

Zip Code: 34957

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Reviews

Mediocre service with not a lot of care. Insisted on removing baseboards but then left pry marks/holes in the dry wall and cracked them. When i called in I was over talked by the woman who answered their phones. Not at all accommodating as we are just guests of the insured and asked them to bill the insurance company but they would not. No wonder they are not the preferred vendor.

 8 years ago (06-06-2017)

Bruce is the man to go to, always a pleasure working with him. U.F.P.

 9 years ago (26-12-2016)

My best friend recommended me this company, she knew my house needed a renovation in the walls, carpets and roof and I was thinking about moving to another one because of that, but it has been my home for all my life and it wouldn’t be easy for me.
Thanks to Servpro for make of my house the same beautiful place where I grew up…I’m really glad.

 11 years ago (26-03-2015)

Lied to by manager and YELLED at by the franchise owner...

We have water damage thanks to a broken water heater. When we called ServPro to come out they were helpful and detailed...at first. After finding out we were renters the detailed information we were promised went away as did the level of service. The manager came out and took the techs to the side (not sure what was said) and they then started to rush and end the whole careful and caring process.  The workers started to rush and they even left water behind AND placed an item that was not damaged in that water, making it damaged.

The manager told my wife and I that he would give our landlord a quote for damage and then when pressed on the phone with the franchise owner he lied and said he never said that. The OWNER actually YELLED at me on the phone saying he can't work on a home without authorization. I tried to tell him that he can't get that authorization if nobody talks to the landlord (supposed to be done on Tuesday, it is now Thursday) and he continued to yell so much that I literally could not understand what he was saying. I’ve never been treated so rudely in my life!

They said they didn't have landlord’s info (we provided it to BOTH the techs and the manager) but no one called us to ask for it. Now there is mold and we will likely be forced to move. All and all we were promised...a detailed list of content damage, copies of all photos taken, fans to be used, all water gone when the techs left, a quote sent to the landlord, and for the experience to be as though "It Never Happened."  NONE of this was followed through with and I would have been better off doing the cleanup on my own. VERY disappointed and honestly it is more like they “Never Even Showed Up.”

I am ONLY giving one star as there is no option to leave none.

 12 years ago (19-12-2013)

I can say Servpro of Martin County is the best choice for cleaning services. Thanks, you did a perfect job

 11 years ago (22-09-2014)

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Servpro of Martin County

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