Siena

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Address: 5600 Post Rd, East Greenwich, RI 02818, USA

Phone: (401) 885-8850

Website

State: Rhode Island

City: East Greenwich

Zip Code: 02818

Opening Hours

Monday: Closed
Tuesday: 4:30 – 9:30 PM
Wednesday: 4:30 – 9:30 PM
Thursday: 4:30 – 9:30 PM
Friday: 4:30 – 10:30 PM
Saturday: 4:30 – 10:30 PM
Sunday: 3:00 – 9:00 PM

Update Info

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Reviews

The food here was absolutely amazing. So positively satisfied, I would give it four stars... but first impressions mean a lot. So my only complaints here lie with the hostess. After walking in and telling her we had a reservation but were about 15 minutes early, she found my name in the system, said “Okay” and then started tinkering away at her computer, pointing at tables and chatting with other employees as if she was working on it... and all the while, we just stood there for ten minutes literally leaning on the hostess station with no clue what to do. Eventually it became clear that she was going about other business. She proceeded to seat other people who came in after us, without indicating whether or not we should wait in the bar or step aside because it would take a few minutes to prep the table. I realize we were early. I realize the people who came in behind us might have had reservations before us. I can respect that. I was in no rush. They were waiting for a table and/or prepping one. That’s great. But please advise us what to do next because she was literally talking through us and past us and over our heads to address the people behind us as they came in and out. We felt like we were in the way. We felt that we should move, but didn’t know to where because she hadn’t instructed us on what was happening next. It was awkward to be left standing at the hostess station, in everyone’s path, with no idea if I should walk off and use the restroom, because she kept grabbing menus and walking off as if she was going to seat us... and then she’d do something else. A good hostess welcomes and directs customers. I finally had to interrupt her and ask “So, are we being seated or are we waiting? I’d like to use the restroom and find a place at the bar or something if it’s going to be a while.” She then told me they were prepping a table. Wonderful. But she should be offering that information to me right away when I arrive, not making me ask what’s up. Say something like “Wonderful. I see you here in the system. It’ll just be ten minutes if you’d like to check your coats and wait at the bar.” Or “Great. You’re all checked in. Unfortunately we don’t have any tables available just yet because you’re early, but if you’d like to wait in the bar or step aside...” Easy. Customer Service 101.

I also could have done without the hostess instructing me to remove my baseball cap as I was still in the midst of sliding into my booth and hadn’t even removed my coat yet, nor fully settled into my seat. I don’t need to be lectured on etiquette — I always remove my hat at the table. I don’t need to be schooled on manners in front of my entire dinner party, especially in a place where people are wearing jeans and sneakers and cheering at the sports on TV. It was cold that night. The place was packed. I had been made to stand directly in front of the door for ten minutes while people went in an out, so I kept my coat and my hat on. The food is perfection... but you’re not THAT fancy that you need to lecture me before I’ve even shucked my jacket. People don’t hoot and holler drunkenly in upscale restaurants. School the hostess on proper treatment of a customer first. Then, when you see someone has been seated and ordered and STILL hasn’t removed their hat... then you can politely ask them to remove it. I surely didn’t see her schooling the woman at the next table for rudely digging into her meal before the rest of the table had received their meals.

 7 years ago (10-03-2018)

Food was okay,  not spectacular. Was seated at a large table (6) in the front room which was very loud; we were only a party of 3, which made conversation difficult and awkward. Our waitress was very attentive, service was good.

 7 years ago (17-03-2018)

This place was amazing while passing through on vacation. Everything we ordered [for a large party] was exceptional in quality and price. I definitely intend to make my way back there again ASAP!

 7 years ago (30-01-2018)

One of The Best of The Best for all around food & service..  Make reservations early.. if weekend dinning is your choice. Tasting Boards are a must..  with wine..

 7 years ago (09-01-2018)

Excellent food, excellent service, nice quiet atmosphere.  Wonderful place for a nice romantic dinner or night out with friends.

 7 years ago (24-01-2018)

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