Smilebuilderz Orthodontics

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About

Welcome to Dentistry Reimagined

Address: 1685 Crown Ave, Lancaster, PA 17601, USA

Phone: (717) 481-7645

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State: Pennsylvania

Zip Code: 17601

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Reviews

They provide excellent dental services but there is no privacy for patients, it's divided (cubicle) but not by walls or doors, parents sit in a small low chair in the corner, you hear others patients conversations, vitals, etc. Front desk in each office/floor has no privacy when discussing payment arrangement or cost of services. 
Some dental assistant have no experience or no patience dealing with special needs children. Customer service skills are very important over the phone, you are the image of the office.

 9 years ago (21-10-2017)

There are like 3 or 4 different smilebuilderz offices in this building. I was just having a cleaning so I went to the one of the left before you go up the stairs. I arrived 30 minutes before my appointment I had a prior appointment or else I never would have went that early. You will not get in early so I will maybe be 5 minutes early next time I go. They don't have private rooms in this office it just has dividers. I could hear everything that was going on with other patients from what they were suffering from, there height, weight, blood pressure etc. I don't really like that. You have no privacy here whatsoever. If it wasn't for that I would give them 5 stars. They did an excellent job cleaning my teeth.

 9 years ago (22-05-2017)

Great staff very friendly. They will be able to take care of your needs whatever they are. The one issue I do have has to do with billing rarely is what I'm charged and what my insurance says I'm suppose to pay right. Now this always gets fixed but gets frustrating for me as I just want to pay what I owe not owe more or have a credit next time. This however does not take away from the care and expertise that you receive from them.

 9 years ago (21-05-2017)

I would highly recommend Dr. Tracy Sulc. She is extremely professional and has excellent bedside manner. She and the dental hygienist were very informative and friendly; they made me feel at ease and comfortable during my visits. 10/10 great work!

 9 years ago (07-06-2017)

I had the most amazing experience with Dr. Park, Renee, Kelsey, Tracy, and Pahua. Thank you all for your excellent service. We love you. The Robinson, Brown and Smith Family

 10 years ago (18-03-2017)

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