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SMS Auto Fabrics

  1. Oregon
  2. Canby Furniture Store

Reviews, get directions and contact details for SMS Auto Fabrics

About

We have the world's largest inventory of automobile cloth and vinyl, and can provide auto interiors for every American car from 1930 through the 2000s.

Story

Serving all American cars including AMC, Buick, Cadillac, Chevrolet, Chrysler, DeSoto, Dodge, Edsel, Ford, GMC, Imperial, Holden, Hudson, Jeep, Kaiser, Lincoln, Mercury, Nash, Oldsmobile, Packard, Plymouth, Pontiac, Rambler, Saturn, and Studebaker.

Mission

Providing the highest quality original and reproduction auto interior materials since 1976, with all of our products made in the USA.

Products

Cloth, vinyl, wool, leather, door panels, headliners, carpet sets, and more!

Address: 350 S Redwood St, Canby, OR 97013, USA
Phone: (503) 263-3535
State: Oregon
Zip Code: 97013


Update Info
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Reviews
Terrible experience! Wrong material, takes forever to get a response. Had a really hard time with not just the employees but with the owner as well! Do not recommend
8 years ago (15-10-2017)
I've read reviews everywhere about SMS and was VERY hesitant to do business with them. I'm in South Florida and restoring a 1951 Mercury coupe as original and stock as possible. About 3 years ago I contacted the few auto interior fabric businesses that are open. SMS was the ONLY one with the EXACT material I needed. When I contacted them in January 2017, they told me they still had the material, but the price had gone up from $89 to $99/yard. Being hesitant and skeptical, I shopped around again. I found something close to original from a 90s Cavalier, but not EXACT as original. It was almost the same price as SMS, so I decided to take a chance with SMS. I only wanted to order the part of the seats with the patterned material - not the solid color portions, since I think I can get the plain material anywhere. The lady who answered was cordial, but pretty much strictly business - not much small talk. I think her name is Kelly. I didn't know how many yards I would need so she suggested 8 yards as typical. I added 2 yards for error (10 yards total) which Kelly mentioned some people do to be safe. I provided my credit card info. During my brief conversation, I asked if the material was NOS (66 years old, but new) or if SMS actually manufactured the material. She said they manufactured it NEW, and it would be perfect with no age spots, stains, tears, bugs, old smell or brittleness. About 3 weeks to a month later the new material arrived. I have never dealt with interior fabrics, but I have to admit it's BEAUTIFUL. It is EXACTLY as original. The fabric is thick and seems durable. My perception is that it's high quality. The surface is even "ribbed" - when you run your fingers on it, you can feel the grooves - just like original. I'm very impressed and pleasantly surprised. It made my confidence go up with SMS. I will be ordering the rest of the interior soon, and will keep this review updated. I wanted to share my positive experience. PS. I inquired about door panels. They said they needed my originals as a blue print, and that they were 12-15 months backed up. The problem is that my door panels are completely deteriorated. I guess an interior specialist will have to make them.
8 years ago (16-02-2017)
SMS has the best fabrics that matche the factory style. However, they require really long time to respond and to send your item.
8 years ago (09-11-2017)
I brought my interior parts to them, (I'm local) I asked for a simple quote and they stated a "ok" price of $1800. They ONLY do 100% restoration, not a simple interior re-do. They stated it would be maybe 6 months before they could start it. I reluctantly said ok. (I had at another shop and they took 3 years to not do a damn thing, so I am getting highly frustrated at upholstery shops) So, after placing a $500 deposit to start the work, I just figured I would wait. Well, I asked them if they could re-do the seat springs (some were broken) and now my quote was way over $2500+. At this time, i felt that I didn't have that kind of funds and the quality they would have done would be way overboard for this car. I decided since I didn't have the funds to do this, I called them up and told them I am canceling the order. Since they didn't do anything except box my stuff up, I simply asked for a refund of the $500 deposit. After leaving, the guy I emailed wrote me a small letter saying "You cost me and my employees valuable time with you and your lack of business" That's it. Plain and to the simple explanation. He was frustrated and angry I backed out. Well, it's now July 29th, 6+ weeks from leaving them and I still have had no refund of my deposit. I called them, the lines always busy. I had to call my bank to request a refund of the deposit since they don't know how to run the credit card machine I guess.... UGH!
8 years ago (29-07-2017)
I contacted SMS to inquire about some material. I sent them an e-mail letting them know what I was looking for; I got a response: "We have what you need. We’ll call you." from Doug on April 18th. I expected they would call, as they might be interested in making a sale, but after a few days went by with no call, I decided to call them. My first two calls to them, no one answered, so I left a VM and followed up with another e-mail. Four days later, I got a call from a lady at SMS. I told her I was busy and asked if she would be able to call back in 5 minutes; she sounded very annoyed and said "Yeah, I'll try..." She never called back, so I called again. When we connected, I explained to her what I was looking for and said that Doug told me "We have what you need", but she said she didn't know which samples he was talking about, so I asked her if I could talk to Doug, to which she responded: "Oh, Doug doesn't do the phones." This perplexed me a bit, since they stood to gain a sale if they could just give me what I needed. I asked if she would have Doug send some photos of the materials that he thought would work; she responded: "Oh, we can't send pictures. We just send samples through the mail." I explained to her that this was a relatively short timeline project and I didn't have time to wait for samples to come across the country from Oregon to New Jersey. Noting that it's the 2017 and nearly everyone has a phone with an HD camera on it, I suggested that it would be fine if she would take some photos with her camera phone and send them, so I could at least see the pattern and different color combinations; she said she couldn't because they need to make sure that the customer sees and agrees to the fabric in person. I told her this really wasn't helpful and I could probably eliminate many of them by just seeing a picture. Apparently she was unmoved... Four days after my first contact, I finally got an e-mail from Doug and it included an image of 10 fabric samples sent from a flatbed scanner. As expected, the photo quality was excellent, showing a realistic depiction of the colors, patterns, and even texture of the samples in question. I was able to immediately pick out the sample I wanted just from the photos. At this point, I took a few days to respond because I was so displeased with their attitude, as if I was the one bothering them, that I looked around for other suppliers. I found a few, but they didn't have what I needed. One guy in LA even referred me to SMS, noting that he thinks they have copyrights for a lot of these fabric patterns or something? Makes sense, considering their short attitude and reluctance to provide me with helpful information - when you have a gov't-enforced monopoly to be the only one who can supply a certain product, you can be a jerk to your customers... go figure.. I finally decided to place an order with SMS because I didn't have other options. After I paid them nearly $400 for 4 yards of fabric, I asked her when it would ship; she said: "Well, we should get it in the mail in about a week." Apparently 1) walking to the rack where the fabric is 2) measuring the length with a tape measure and cutting accordingly, and 3) putting it in a box takes them about a week... I basically had to sweet talk her into getting it in the mail even by that same week. Why did I feel like I was the one who had to offer great service after I just paid them $400?! The samples arrived and I was happy with the fabric, but as difficult as they were to work with, I will definitely look for another supplier next time.
8 years ago (15-06-2017)
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