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Sofa Mart

  1. Texas
  2. Amarillo Home Goods Store

Reviews, get directions and contact details for Sofa Mart

Address: 7700 W. IH 40 Suite SM, Amarillo, TX 79106, USA
Phone: (806) 353-3100
State: Texas
Zip Code: 79106


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Reviews
If zero stars was an option that's what this sorry excuse for a business would get. They have given me, by far, the worst customer service I have ever received. Outside of actually purchasing my furniture, everything afterword has been a nightmare. It all started with the delivery. I was told my furniture would be in in two weeks. After waiting an extra week I had to call them to find out that my furniture had arrived and to schedule a delivery. I could've looked past that if the rest of the process would've have been handled more appropriately. After setting up my delivery date and time, I waited at home for my furniture to arrive. After it didn't show that day, I called to find out what happened. I was informed that the delivery driver had called in sick, but they couldn't be bothered to call to let me know. I was forced to reschedule my delivery for several days later, coming to about a month for my furniture to arrive after I had purchased it. To make matters worse, about 6 months after finally having it delivered a seam in my couch started to come unstitched. I called to have it replaced under warranty and again was told it would be 2-3 weeks for the new cushion to come and and be replaced. After waiting a month, I called back to find out why it was being delayed. I was given no other explaination other than it wasn't in yet. After repeating this process several times over the next three months, I was finally given the excuse that it was the manufactures fault the piece hadn't come in yet. Finally, about 5 months after placing the initial warranty call, I was called by the contractor, not anyone from Sofa Mart to inform me my replacement cushion was in and we scheduled a time for him to come over to replace it. lol and behold, the wrong color had been sent. I haven't heard anything since. No apology, update or otherwise, and I have no expectation of hearing from them again. I have given up trying and they have forever lost my business. So do yourself a favor and look elsewhere for your furniture (probably somewhere local, I'm sure local companies would be more receptive to their customers input).
8 years ago (26-03-2017)
Great price on end tables and the sales reps (Patty) and (Nick) were very helpful
8 years ago (07-05-2017)
These guys are amazing!!!!! I had a mix up with the delivery and they went above and beyond to help me! Nathan was fantastic and really, really helpful. I will never go anywhere else.
9 years ago (08-09-2016)
They helped me get exactly what I wanted!
8 years ago (16-03-2017)
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