Southern Char Steakhouse

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Address: 210 W Canal St, Picayune, MS 39466, USA

Phone: (601) 798-2323

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State: Mississippi

Zip Code: 39466

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Reviews

DISGUSTING TREATMENT OF LOYAL CUSTOMERS
On Friday Sept 15 we arrived at approximately and 6:15, ordered drinks, a small salad for an appetizer, and our meal by no later than 6:30.  We noticed a few other customers coming in and ordering as well. Our waitress came by once to get us another round of drinks. Once. That was the only time she came by to check on us. Around 7:15 we stopped the waitress and asked her why our meal was taking so long and we were informed that they had a large party in the back of the restaurant. I told her that the table next to us had arrived the same time as we did and they were leaving, having already eaten their food and paid. I also told her that we were displeased and would like our check so we could leave. Apparently, she informed the manager of this, in turn the manager came to us and apologized, assuring us that our food would come to us shortly. I informed the manager that we no longer wished to dine there and that we would like to pay for the service we received and leave. Then the owner came to our table and apologized,  we maintained that we wished to pay what was owed so we could be on our way instead of eating the food that was not yet cooked. He told us that WE were wrong for ordering the food and wanting to leave. This was unacceptable. He told us that no table's order was placed ahead of ours and that everyone had been waiting. 

I feel that if the order was put in when the waitress took it, we would have gotten it much sooner.  For the owner to come out and tell us that we are wrong is inexcusable behavior and maybe he should have addressed the food order queue with the waitress. Surely a large party had reservations, for which the restaurant should've prepared. Also, I feel the manager and owner coming out to confront us about our negative experience was them stalling so our order could be brought out.

In the past, we really enjoyed coming for the food and drinks. After the way we were treated, we will not be back. I am in no need of the discount you offered as I didn't come for free food. I expected much better service.

 8 years ago (16-09-2017)

Best steak I have ever eaten. It's taste stands alone! Service was great; very attentive. Will definitely be back. 👍👍👍

 8 years ago (24-09-2017)

Good food, high prices. Not as good as I anticipated so I've never returned. 

 8 years ago (17-08-2017)

Awesome service,  excellent food ( best steaks), and casual wear.  Good place to unwind.

 8 years ago (21-07-2017)

Great classy atmosphere, Excellent food, although pricey BUT they have a wonderful lunch special with high quality food and good portions

 8 years ago (20-07-2017)

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