Spirits by the Tracks

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Address: 30 Broadway, Massapequa, NY 11758, USA

Phone: (516) 809-9963

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State: New York

Zip Code: 11758

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Reviews

DO NOT SHOP HERE:
This place apparently had a recent grand opening. Called in, and a gentleman answered. I asked for a particular item; he was nothing but helpful. Went into the store, and the female behind the counter (just the two of them running the store) was glaring angrily at me as she sat idly by. I am a 25 year old male that does definitely look young; so I am used to the fact that they may profile me. However, I am obviously well above the legal age, a working professional, and when I show my real ID I should be treated with dignity and respect. Assumingly, this woman thought I was a teenager with a fake ID. 

Now you can buy liquor anywhere, but there is a form of customer service to it. Nobody should be berated when purchasing from a store, especially if they intend on returning! As I was being rung up by the male, the lady (Veola) initiates a comment with a snide attitude asking me “how old are you”? Jokingly, I reply her, “why don’t you guess?” as I know I look young and it’s a Friday night, why not have a playful joke. She looks at me and says “TWELVE”. So, casually, a little taken back, say “no, seriously, what do you think?”. Again, she repeats “TWELVE” with an attitude. Mind you, my ID has already been scanned and verified. At that point I let her know that this is incredibly rude, 
no customer should be treated like that, and I may not make the purchase. 

She cackles at me, in full bi-polar swing at this point, and starts using profane language “I guess you can’t take a fu*king joke, you have no sense of humor”. I replied that she had a foul mouth and that is no way to run a business. 

 Now, I don’t know about you, but as a first time customer, young or old, nobody deserves to be treated like that, ESPECIALLY people intending on being return customers. You can buy liquor anywhere; you go there for the price and the atmosphere. Mind you, I was purchasing an item valued at 50$, it was not a small purchase… what kind of sensible business owners would treat anybody like that!? In the man’s defense, he did nothing but hold his head down in shame… you could tell that the female must be like this all the time. He was personally nothing but helpful. If it weren’t for “Veola”, than I may have considered patronizing their business again. With a grand opening like that, who knows how long they will stay in business. Avoid unless you want to be heckled while you spend your hard earned $$$.

 13 years ago (16-11-2013)

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