Sprint Store

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Address: 330 Robert Smalls Pkwy suite 4a, Beaufort, SC 29906, USA

Phone: (843) 524-5517

Website

State: South Carolina

Zip Code: 29906

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

First, I want to recognize Cherrie, my sales associate, who helped my wife and I with our leasing of new phones and for being the initial contact on this issue.  Her service to me was perfect and she by herself should earn 5 stars on this review. Unfortunately, her Manager doesn't know how to properly handle escalations, and ultimately caused me to break my lease, switch to another carrier, and write this review.

I was a Sprint customer for about two years.  Sprint was great to us for that period of time until my wife and I went in for an upgrade for the new Galaxy S8+.  Our Sales Rep was awesome, and when the activation process went wrong, she really did try to help us get this phone activated.  I had to go back after Thanksgiving and she was able to get us taken care of.  You probably wonder why I gave a single star... It had nothing to do with Sprint as a carrier, or the sales rep that helped us, it was about how this company chooses to handle issues with the phones that they lease.

The manager Desiree, is a liar and doesn't stand by the product that she sells.  My wife and I (mostly my wife) had severe connectivity issues, along with issues regarding hardware and software latency.  We did everything that Sprint Corporate told us to do,  including a factory reset, and still could not resolve the issue.  We went in person to resolve the issue, and while we tried, we were past the 14 day cut off for return.  We explained that we knew this, and that the phone was not working as designed.  We were also insisting that we were not trying to get out of our contract because we didn't like the phone, it was that it didn't work, and that we would be willing to pay restock fees, etc for new phones.  To further elaborate on calling Desiree a liar, she stated that there was nothing that she could do, and that we should file an insurance claim.  We took that advice, but there was no damage to the phone. Her behavior to me (and to my wife, especially) was egregious, and she set herself out on a course of conduct that eventually caused us to switch carriers. 

Sprint Corporate states that there is a special escalation process for specific scenarios such as this one.  She told me there wasn't.  My wife was able to speak with another rep who not only confirmed what the first representative told me, but actually tried to help us get out of the Samsung Product, and at least gave us some sort of path to correcting the issue.  Again the issue is with the store.  Desiree is a liar, and if she will lie to me, she will lie to you.  I have about 10 years in Customer Service, and a number of those years working with High Net Worth individuals, and the Customer Service I received from Desiree and her only I wouldn't wish for my worst enemy.

 9 years ago (17-12-2017)

Store sucks assistant manager helping me was more focused on texting on her personal phone than actually doing her job

 9 years ago (23-12-2017)

Quick service during the week. Fairly good customer service.

 9 years ago (03-11-2017)

They were fast and friendly also knew what they were doing

 9 years ago (03-12-2017)

They really need more help

 9 years ago (22-01-2018)

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