Sprint Store

Reviews, get directions and contact details for Sprint Store

Address: 445 Cherokee Pl, Cartersville, GA 30121, USA

Phone: (770) 276-2001

Website

State: Georgia

City: Cartersville

Zip Code: 30121

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

related searches: Sprint Store near me, T-Mobile, Sprint customer service, Sprint website, T-Mobile Store, Sprint login, Apple Store, T-Mobile customer service

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Reviews

Oh boy, where to start. 4 months ago my wife and I switched over to sprint from Verizon as part of the buy out program, we got the phones roughly 5 days later which was a non issue; upon taking possession of the phones we were informed we had nothing to do as far as the buy out and sprint would take care of it all, we received new numbers and were on our way. Turns out the numbers need to be ported over to get the buy out and you need to do it yourself. Nice to find that out on January 22nd. So we finally got the phones paid off but there was a 150 dollar surcharge because the Verizon lines were still open. I had to pay that out of pocket. Now onto issue 2, when they set everything up they locked us in for the full duration of the lease, with no option to upgrade early. So we're stuck with phones that constantly glitch and are basically paper weights and we can't get out of them unless we pay off both AND THEN take on new phone payments, instead of just trading into something different and not incurring extra charges. DO NOT GO TO THIS LOCATION GO TO THE ONE ON COBB PARKWAY NEXT TO BEST BUY. PS, when we got the phones we were told they were great and they used to have issues but were given assurances that the issues were fixed, clearly we were lied to and since they took it upon themselves to lock us in the contract without the option to upgrade were stuck with phones that work half the time. The only option we were given as a fix was to download another phone's camera app and that might doctor the problem. It didn't. Stay away from this store. Seriously people.

 8 years ago (13-02-2018)

I came here to upgrade to the iPhone X and was told that they couldn’t do it. The sales rep and his floor leader kept saying that they weren’t getting a pop up prompting saying to ‘return device’ in their system. They contacted the NSS team and I was told that I have to pay off my remaining lease time fee on top of activation and a case on top of taxes! I get back home and called the customer care line and got a helpful individual. He said that he did not know what was going at this store but there was nothing wrong with my account like the sales reps said. Customer care also mentioned that this location is a corporate store but yet, no one in this store acknowledges this. Another thing that gets me is the sales rep explaining that I’m not on iPhone forever but customer care says that I am. To top it all off, they will accept me returning my 7 plus, but not my old iPad?! What sense does this make?! They kept saying “I’m sorry, but you’ll have to go to a corporate store.” I am baffled by the lack of knowledge at this sprint store. If t mobile was still buying out contracts, I’d be with them in a heartbeat!

 9 years ago (09-02-2018)

Paul and Rea went above and beyond to make our phone and plan purchasing the best. Adam was also very helpful with upgrading our phones last year. Thanks guys!!

 9 years ago (16-06-2017)

People don’t know what they are talking about! They’ll tell you anything to try to get you to sign a contract and don’t know anything about the phones!

 8 years ago (04-03-2018)

Was yelled at and treated poorly by one of the "floor leaders" 
Never coming back again, do not recommend

 9 years ago (13-01-2018)

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