Sprint Store

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Address: 450 Gateway Ave, Chambersburg, PA 17201, USA

Phone: (717) 267-0505

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State: Pennsylvania

Zip Code: 17201

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Reviews

Purchased a new phone and had to go to local Sprint Store to Activate. Purchased 3 new chargers to go with my S8 Plus Galaxy.  The store clerk Austin could not print me a receipt and when I got home to find that 2 out of the 3 chargers did not go with my phone.  Have called 3 times to the store and no one has called me back.  Getting ready to call AMEX and cancel the payment.

 8 years ago (06-06-2017)

The store was packed and only 2 staff members working. I expected poor service and stressed out workers but what I got was excellent service from James and 2 friendly and focused sales professionals. While I only dealt with James, the store manager was right beside him and she was fantastic too. Kudos to the staff for keeping customer service at top despite being short staffed and very busy.

 9 years ago (31-12-2016)

Worst experience ever! I went in a week ago. Spoke to the manager Jenna about replacing my broken phone. I was told my new phone would be there by Monday. It was not there, I was never notified, I had to call in Wednesday, and then Jenna didn't note anything on my account. I called in Monday to find out where my phone was Kyle answered put me on hold and hung up because apparently it was closing time and god forbid he took 2 seconds out of his life to get the status on my phone. Went to pick up my phone today (a week later) and was given a different total and they never even apologized for misquoting me or the inconvenience. Do not go there! I pay $300 a month but they can't help me with anything unless they are collecting a payment or collecting commission off a new purchase. OH and I love how Kyle laughed as I walked out of the door when I mentioned calling corporate. Bravo to excellent customer service. 

 9 years ago (16-11-2016)

While we are not happy overall with Sprint service (because the coverage isn't that great, contrary to their new commercials, and call drops are frequent) - this is a helpful store.  My husband has stopped in for help a couple times and they are always willing to assist.

A few weeks ago, my Android One bit the dust with constant error messages, alarm stopped working, battery wouldn't hold over an hour, a number of weird things).  We had paid for the insurance on both our phones and our contract is nearly up.  It took almost an hour, and it was close to closing time, but the young man did all the paperwork and gave us completely new phones to replace our nearly 2 year old phones, and spent the time to transfer many of our pictures and settings.

I had already backed most of my stuff up on Google and on the Android backup app.  With the exception of some of our text, it was a smooth transition and it was quick in and quick out.  We're from Cincinnati and those stores are so high volume, no one wants to mess with existing customers.  It's irritating - but I am very impressed with the customer service in this store!

 9 years ago (19-11-2016)

Nice clean store with not usually a wait

 8 years ago (06-06-2017)

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